Customer Service Representative

Wilmington, DE - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

The customer service representative operates on various functional levels within the call center. Handling a high volume of calls is the top priority while handling back-office functions such as billing field service processing which entails scheduling and completion collections bad debt and cash processing. The customer service representative is responsible for providing professional effective and efficient customer service for all internal and external customers by using excellent in-depth knowledge of company policies and procedures and Delaware regulatory commission requirements.

Ensure customer calls/contacts billing collections cashiering field orders and other customer service functions are handled effectively timely and efficiently in a knowledgeable and positive manner.

Receives investigates and resolves customer calls emails complaints and inquiries pertaining to billing collections and other customer service functions

Responsible to achieve customer service metrics and satisfaction levels.

Ensure all service orders are complete and entered into the CIS

Assist with routing new development for meter reading and entry into CIS

Professionally perform reception and cashiering functions.

Process customer payments prepare daily deposits maintain cash reports

Prepare billing adjustments

Efficiently and accurately prepares updates maintains and files a variety of customer billing and collections information service orders data reports and the like.

Promotes/explains company initiatives programs and processes to customers and obtains appropriate information from customers (ACH ebilling conservation etc.).

Education / Experience / Background 2 years previous call center front office bad debt back office and/or billing customer service experience required.

Associates degree or equivalent from a two-year college or technical school preferred

Regulated Utility or Municipality customer service experience preferred

Experience using CC&B Customer Billing Information System or similar is preferred

Knowledge / Skills / Abilities Ability to prioritize and manage multiple competing work priorities successfully

Ability to function in the digital world using computer laptop tablet smart phone devices and software to communicate and perform and record work.

Knowledge of Google platform