(CSSNA) Customer Order Management Representative
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Job Location:
Nashville, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
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Hybrid: 3 days onsite (Mon Tue 1 flexible onsite day mandatory)
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2 days remote
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Shift: 7:00 AM 4:00 PM or 8:00 AM 5:00 PM
Experience Required: Minimum 1 year
Note: This is not a call center role
Serve as the single point of contact for assigned customer accounts managing the full order lifecycle from order entry to delivery. The role involves close collaboration with customers supply chain logistics manufacturing and internal teams to ensure accurate on-time order fulfillment and high customer satisfaction.
Top 3 Required Skills-
Strong communication skills
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Supply chain / order management experience
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Excel familiarity
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Manage assigned customer accounts through the full order lifecycle (setup order entry modifications escalations)
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Act as primary liaison between customers distribution centers manufacturing plants and internal teams
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Monitor order status ensure on-time shipment and provide continuous customer updates
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Resolve complex customer inquiries and escalations in line with SLAs
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Maintain accurate records and documentation in internal systems
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Ensure SOX compliance and handle credit/debit activities
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Support export compliance and shipping documentation requirements
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Address quality issues and submit non-conformance claims via Quality Management Systems
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Prepare and distribute standard and customized reports
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Participate in process improvement initiatives
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Experience in customer order management supply chain or customer support environments
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Exposure to SOX credits/debits and quality management systems
Key Skills
- General Insurance
- Corporate Sales
- Cost Estimation
- Benefits & Compensation
- Heavy Equipment
- AC Maintenance
