HELPDESK
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Job Location:
Des Moines, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
IA-DOM-DOIT-NE1-IWD HELPDESK (780480)
Max Pay Rate: $30.22
Work Arrangement: Onsite (8am-4:30pm M-F)
Worksite Address: 1000 east Grand Avenue Des Moines IA 50319
Agency Interview Type: Either Web Cam or In Person
Engagement Type: Contract
Start Date:12/08/2025 End Date:06/30/2026 (Possible conversion or extension)
NOTE: Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.
Short Description:
The Iowa Workforce Development Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician.
Complete Description:
This is an ONSITE position that requires a resource to be in the office 5 days per week. Limit submittals to local candidates.
The Iowa Workforce Development Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership assisting with technical issues communicating with non-technical users and escalating issues as needed. The role includes software installation computer imaging and other related IT tasks.
Key Responsibilities:
Provide desktop/laptop/thin client support both desk-side and patch and troubleshoot Windows 7/ issues with Microsoft 2019 and Office 365 and troubleshoot Windows networking (TCP/IP).Escalate issues to next-level support or management as issues with Microsoft Edge and Google support using remote and troubleshoot a variety of in-house developed and third-party desktop and network printer Google Workspace Apple devices (iPad iPhone).Understand and support Microsoft Active Directory (client-side).Implement hard drive encryption preferably using Bitlocker and system registry as :
Required Experience:
4 years of experience in PC support (desktop/laptop/thin client).4 years of experience with Windows 7/10 installation patching and troubleshooting.4 years of experience troubleshooting Microsoft 2019.4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.4 years of experience escalating issues to next-level support/management.4 years of experience troubleshooting Microsoft Edge and Google Chrome.4 years of experience providing support with remote tools.4 years of experience installing and troubleshooting a variety of in support of Microsoft Office 365 in Apple device support (iPad iPhone).Thorough understanding of Microsoft Active Directory (client-side).Experience with hard drive encryption preferably Bitlocker and Experience:
Ability to troubleshoot desktop and network printer with Google Workspace to modify the system :
Preferred: 4-year degree or equivalent technical :
Industry certifications (A Network MCP etc.)
Communication:
The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users ensuring timely execution of tasks.
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
