Helpdesk Technician

Jackson, MO - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Hiring: W2 Candidates Only

Visa: Open to any visa type with valid work authorization in the USA

Summary: Helpdesk Technicians provide technical assistance to end-users resolving IT-related issues and escalating complex problems. They maintain IT systems smooth operation and user productivity.

Key Responsibilities:

Respond to and resolve IT support tickets.
Diagnose and troubleshoot hardware and software issues.
Assist with installation and configuration of systems.
Document solutions and maintain knowledge base.
Escalate unresolved issues to senior IT staff.
Provide guidance to users on IT policies and procedures.
Monitor and maintain IT systems and peripherals.
Support remote users and mobile devices.
Participate in IT system updates and maintenance.
Maintain service quality and user satisfaction.

Qualifications:

Associate/Bachelors degree in IT or related field.
1-3 years of experience in helpdesk or support role.
Knowledge of operating systems and basic networking.
Strong communication and problem-solving skills.

Preferred Skills/Duties:

CompTIA A or similar certifications.
Experience with ticketing systems.
Familiarity with cloud services.
Ability to create user guides and documentation.

Hiring: W2 Candidates Only Visa: Open to any visa type with valid work authorization in the USA Summary: Helpdesk Technicians provide technical assistance to end-users resolving IT-related issues and escalating complex problems. They maintain IT systems smooth operation and user productivity. Key Re...