L3 Helpdesk Support Specialist
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Role - Helpdesk Support / Desktop Support
Location : Los Angeles CA ( Onsite )
Experience : 2 years.
JD:
-Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft environments
- Expert level understanding of the difference between User Principal Name (UPN) PrimarySMTP Email Proxy Address and Alias attributes in a M365 Hybrid Exchange environment using Azure AD as the IdP
- Ability to identify Enterprise Application UniqueProxyAddress in a mixed environment for the purposes of troubleshooting Single Sign On anomalies
- Hands on experience with Microsoft Authenticator setup and troubleshooting
- Knowledge of WiFi 802.1x authentication and related configuration support
- Expertise in Outlook profile creation and repair
- Proficiency in login troubleshooting across desktop and enterprise systems
- Familiarity with User Principal Name (UPN) changes and understanding of desktop impact during migrations
- Ability to communicate clearly and manage end users in a professional manner during support interactions
- Excellent communication skills for end user support and cross team collaboration
- Demonstrated sense of urgency and ability to prioritize tasks in high volume migration phases
- Customer focused mindset with strong problem solving abilities under tight deadlines
- Experience with ticket logging collaboration and escalation to project managers team leads and senior engineers
- Working knowledge of Microsoft Entra ID (Azure Active Directory) for identity troubleshooting and support
- Familiarity with Active Directory concepts to assist with user access issues and permissions troubleshooting
- Ability to support user account management tasks such as password resets group membership checks and access validation
- Familiarity with Microsoft 365 (M365) applications and administration including Exchange Online Teams and OneDrive
- Ability to resync OneDrive and resolve synchronization issues during migrations
- Hands on support experience with Windows 11 Apple/Mac systems and iPhone devices
- Ability to configure and troubleshoot the Outlook mobile app across iOS and Android platforms
Best Regards
Ankit Kumar
Senior Manager - Talent Acquisition
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
