Inside Sales Manager Diabetes

As the only global provider of commercial solutions IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their products value to payers physicians and patients. A significant part of our business is acting as the biopharmas sales force to physicians or providing nurses to educate patients or prescribers. With the right experience you can help deliver medical breakthroughs in the real you are an energetic individual looking for an exciting fast-paced environment that allows you to work from home we encourage you to join our team!

IQVIA has the worlds largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales medical device support clinical support and medical affairs our CSMS division has 10000 field professionals in more than 30 countries addressing physician and patient needs. We are excited to announce that in partnership with a global leader in diabetes care we are currently looking for an Inside Sales Manager to join our team.

The Inside Sales Manager (ISM) is a critical member of the IQVIA team. The ISM will be accountable for all aspects of program operations including direct management and coaching of team members. ISMs are responsible for ensuring the team delivers results that meet or exceed agreed client goals while fostering a culture that strives for operational and compliance excellence.

Preferred and Required Qualifications and Job Duties:

• Bachelors degree required
• Minimum 2 to 5 years inside sales management experience required
• Endocrinology/Diabetes experience preferred
• Experience with Sales Force Preferred
• Experience developing and maintaining customer relationships
• Experience insupervising/leadershiprole in related field required
• Proven ability to consistently meet/exceed defined territory sales goals
• Experience with Microsoft Suite
• Advance listening problem-solving and decision-making skills
• Excellent verbal and written communication skills
• Provides day to day supervision of sales/service rep including performance evaluations and management to ensure goals are met and/or exceeded.
• Reports to management on individual/team performance; works with management to develop performance improvement plans when necessary.
• Coaches team members for success and supports individual development of direct reports.
• Monitors inbound/outbound sales calls to ensure script adherence call integrity adverse event compliance HIPAA compliance and proper phone technique.
• Conducts refresher training and the distribution of project updates; assists with New Hire training and onboarding.
• Ensure all client needs are met with a high degree of quality and compliance to applicable policies and procedures.
• Strategizes and collaborates internally to foster a culture and service of continuous quality improvement offering creative solutions to client.
• Handles escalated calls from customers as needed.
• Develops a contingency plan to maintain adequate coverage levels in the event of staff shortages. This may include serving as back up when needed.
• Develops productivity improvement programs to increase customer reach and other productivity metrics.
• Reviews and analyzes sales and operational records and reports possible report development and maintenance when necessary.
• Works in concert with both Human Resources department to enforce company policies and procedures.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role is 70-85K annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.