Operations Analyst-I (Product Operations Analyst) 22746

Job Title: Operations Analyst-I (Product Operations Analyst)

Client: DoorDash

Location: Hybrid (New York city)

Team: Strategy & Operations In-Store
Reports to: Associate Manager Product Operations
Location: New York NY (Hybrid)

About the Role

As a Product Operations Analyst you will serve as the central operational owner for DoorDashs key product partnerships. This role combines hands-on logistics technical configuration process design and cross-functional coordination to ensure a seamless experience for clients - from deal signing to go-live.

Youll design and manage scalable operational playbooks for hardware deployment (e.g. in-store computers) acting as the bridge between Revenue (Sales & Customer Success) teams and internal operations to streamline fulfillment and partnership success.

Key Responsibilities

Partner Management

• Serve as the day-to-day contact for assigned partners identifying and escalating risks or critical updates.

Hardware Procurement & Configuration

• Oversee procurement inventory and technical setup of all partner hardware (e.g. macOS systems or POS devices).

Logistics & Fulfillment

• Manage the end-to-end shipment process - preparing labeling packaging and coordinating pickups with carriers.

Lifecycle & Status Tracking

• Maintain accurate tracking for all partner accounts and hardware from onboarding to shipment activation and credit issuance.

Process Development & Improvement

• Design document and optimize scalable processes for procurement configuration and fulfillment operations.

Revenue Team Coordination

• Act as the operational liaison for Sales and Customer Success teams providing regular updates and supporting enablement efforts.

Expectation Management

• Partner with Sales Onboarding and CS to ensure accurate client communication and delivery timelines.

Internal Communications

• Create and manage operational updates and documentation for internal stakeholders.

Sales Operations Support

• Assist with order form creation and tracking while identifying automation opportunities for greater efficiency.

What Were Looking For

Operations Mindset

• 1 2 years of experience in operations logistics or business/sales operations roles.

Process Builder

• Proven ability to build document and refine processes for scalability and efficiency.

Technically Inclined

• Comfortable with hardware/software configuration; experience with Apple/macOS environments preferred.

Meticulous Organization

• Exceptional attention to detail and ability to manage multiple concurrent workstreams.

Strong Collaboration & Communication

• Skilled at clear concise communication with both technical and non-technical stakeholders.

Proactive Problem-Solving

• A self-starter who thrives in ambiguity and can implement improvements independently.

Bonus Points

• Experience in hardware provisioning or IT asset management.
• Familiarity with Salesforce or other CRM tools.
• Experience in a B2B SaaS or product operations environment.

Key Skills

• Process Development
• Hardware Configuration
• Logistics Management
• Cross-Functional Collaboration
• Salesforce CRM
• macOS / IT Systems
• Project Coordination
• Data Tracking & Reporting
• Communication & Documentation
• Continuous Improvement