Field Support Analyst

California Creative Solutions Inc.

Job Location:

Miami, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Serve as an FSR Analyst
Work side-by-side with analysts to train and mentor users
Troubleshoot technical issues and develop new use cases
Solve unique and challenging problems
Embed with high-impact units to understand their operational and technical needs
Help facilitate collaboration across a global enterprise
Provide desk-side training to analysts
Train analysts/operators in a classroom and operational setting
Staff the Help Desk
- Respond to user requests and work with the engineering team to troubleshoot issues
Provide feedback to the engineering team about product
Answer questions from senior leaders

Qualifications:

5 years of intel analysis experience
3 years of experience fusing intelligence capabilities in support of operations
Prior experience with Gotham (required)
- Gaia or Foundry experience is a plus
Technical background with working knowledge of:
- HTML Ruby Python and/or Java
- Hardware networks and server administration
Experience training analyst in a classroom or field setting
Strong knowledge of Excel
Military/Special Operations experience is a plus

Required: Active DoD TS/SCI Clearance
Job Type: Full-time

Job Description Serve as an FSR Analyst Work side-by-side with analysts to train and mentor users Troubleshoot technical issues and develop new use cases Solve unique and challenging problems Embed with high-impact units to understand their operational and technical needs Help facilitate collaborat...