IT and Systems Administrator

About Clutch:

Clutch is Canadas largest online used car retailer delivering a seamless hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home get the right one delivered to their door and enjoy peace of mind with our 10-Day Money-Back Guarantee and thats just the beginning.

Named one of Canadas top growing Companies two years in a row and also awarded a spot on LinkedIns Top Canadian Startups list were looking to add curious hard-working and driven individuals to our growing team.

Headquartered in Toronto Clutch was founded in 2017. Clutch is backed by a number of world-class investors including Canaan BrandProject Real Ventures D1 Capital and Upper90. To learn more visit .

About the Role:

Were looking for a hands-on IT professional to help build and support the foundation of Clutchs technology infrastructure. Youll be the go-to person for all things IT from network setup and hardware support to process improvement and employee enablement.

In this role youll have the opportunity to shape how IT operates across the company working closely with leadership to understand needs and implement practical scalable solutions. This position is ideal for someone who enjoys both problem-solving and building systems that make peoples work easier.

What youll do:

IT & System Administration

• Provide responsive friendly support for staff across multiple offices and channels
• Provision configure and decommission laptops/workstations (Windows/macOS/Linux) and mobile devices (MDM).
• Administer identity & access; manage SSO MFA groups and permissions. Onboard/offboard employees: accounts hardware access and training
• Manage and set up windows workstations
• Monitor and maintain networks (Wi-Fi/LAN/VPN); basic switch/AP configuration and diagnostics.
• Troubleshoot and resolve hardware software and network issues (PCs Macs printers switches cameras APs etc.).
• Troubleshoot and resolve hardware software and network issues (PCs Macs printers switches cameras APs etc.).
• Set up configure and maintain rack-mounted switches UniFi devices and wireless networks.
• Manage MDM suites for device provisioning remote wiping and inventory tracking.
• Support meeting rooms and collaboration tools (Zoom/Teams/Meet) printers and peripherals.

Infrastructure & Process Development

• Develop and document standard operating procedures for IT processes.
• Implement basic IT asset management systems and maintain inventory accuracy.
• Recommend and deploy tools for monitoring ticketing and automation.
• Collaborate with department leaders to identify needs and deliver effective solutions.

Foundations & Enablement

• Establish scalable processes for onboarding/offboarding access management and hardware lifecycle.
• Create clear easy-to-follow guides and educational content for employees on IT best practices.
• Identify pragmatic cost-effective ways to strengthen the companys technical environment.

Qualifications

• 5 years of hands-on IT support or systems administration experience.
• Strong understanding of networking fundamentals and experience with UniFi/Arista devices.
• Experience managing and troubleshooting Windows and macOS environments.
• Familiarity with MDM tools (e.g. Jamf Kandji Intune) and asset management platforms.
• Ability to independently diagnose prioritize and resolve IT issues across multiple locations.
• Excellent communication skills and a customer-first mindset.
• Valid drivers license and ability to travel within the GTA.