Renewal Administrator

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Join a Challenger

Being a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity.

Our company continues to grow and today we serve more than 670000 people acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks wholly-owned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$125 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.

The Work

The Renewal Administrator is responsible for providing administrative support to the Renewal Specialists and completing final review of renewed files to ensure terms and conditions offered have proper approval and all procedural risk and compliance requirements for the department have been met for each of the loans renewed.

The Core Responsibilities!

1. Administration (50%)
Prepare the following letters/documents for borrowers as deemed necessary: Solicitation Pre-Renewals Renewal Reminder Advices Non-Renewal Notices Legal Notices Mortgage Loan Renewal/Conversion/Extension Agreements and Renewal Confirmations while adhering to stipulated timelines
Accurately process loan renewals on the mortgage system upon receipt of signed documents and other required documents
Ensure that all new contact information given by the borrower(s) is updated on the system accurately
Gather borrower/property data using various resources in order to accurately determine pricing for renewal purposes
Ensure all actions to the file are accurately and consistently documented on the customer tracking database

2. Post Renewal Audit (40%)

Audit files renewed and follow checklist items to ensure the Mortgage Loan has been renewed as stipulated on the signed Mortgage Loan Agreement
Ensure all required documents are correctly archived electronically
Ensure the file has met all Anti-Money Laundering and Anti-Terrorist Financing requirements as stipulated by procedures to minimize the banks exposure to risk
Review other components of the mortgage including but not limited to HELOC broker consent/fees securitized loans partner loans and intended nature of business and ensure all documents meet requirements
Follow up on deficiencies with the Renewals Specialists and close all gaps. Ensure all deficiencies have proper sign off before completing the audit

3. Reporting (5%)

Systematically track all interactions with borrowers and other external parties
Ensure miscellaneous reports are maintained and updated accurately in order to assist with departmental reporting

4. Other (5%)

Efficiently and accurately complete any additional projects and tasks related to SFR Renewals that may be assigned by management
Be team oriented showing a willingness and ability to harmoniously work alongside other Equitable Bank employees in Renewals and other departments to better serve borrowers

Lets Talk About You!

Completed post-secondary program in a related discipline and/or 2-3 years of experience in a related field
Superior interpersonal and communication skills both written and verbal
Ability to perform under pressure
Basic mathematical skills
Computer literate (MS Outlook MS Word MS Excel)
Self-motivated to meet tight deadlines
Results/goal achievement oriented
Ability to seamlessly balance multiple priorities simultaneously; organized multitasking
Team oriented
Working knowledge of residential mortgages processes and thorough understanding of products offered by Equitable Bank
A general understanding of current market mortgage trends

What we offer For full-time permanent roles

Competitive discretionary bonus

Market leading RRSP match program

Medical dental vision life and disability benefits

Employee Share Purchase Plan

Maternity/Parental top-up while you care for your little one

Generous vacation policy and personal days

Virtual events to connect with your fellow colleagues

Annual professional development allowance and a comprehensive Career Development program

A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 2200-25 Ontario Street Toronto ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We cant wait to get to know you!

Required Experience:

Unclear Seniority

Join a ChallengerBeing a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians. How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate abo...