Director, Enterprise GTM and Business Systems

The Company

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977 weve been building an ecosystem of intuitive tools designed for public safety agencies forensic labs court systems schools and other institutions. Through purposeful integrations and a selective growth strategy we focus on improving workflows to help our customers achieve more efficient operations better service and more just outcomes.

Our teams are driven by innovation expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem youll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If youre passionate about making a meaningful difference wed love to hear from you.

The Role

As the Director Enterprise GTM and Business Systems you will be the senior owner of the organizations commercial and enterprise systems ecosystem. This role reports to the VP Revenue Operations and partners closely with Sales Marketing Customer Success Finance Legal IT and Product.

Phase one of this role focuses on a Salesforce led GTM transformation. The priority is rebuilding the CRM foundation implementing CPQ strengthening data governance and delivering reliable integrations across the revenue stack. Over time the scope expands to include enterprise platforms across Finance Legal Service and Marketing with accountability for an integrated and scalable systems architecture.

This is a hands-on leadership role. The leader sets the roadmap designs the architecture and leads a small team and partners to deliver systems that support how the company sells quotes contracts bills services customers and reports performance.

Success in this role will be measured by a successful Salesforce and CPQ transformation supported by clean governed and trusted enterprise data; stable and reliable integrations across enterprise platforms; high adoption by Sales Marketing and Customer Success; reduced manual effort and system rework; and a predictable delivery cadence aligned with revenue priorities. This job posting is being used to fill an existing vacancy.

What Youll Do

GTM and enterprise systems strategy

• Own the enterprise GTM and business systems strategy and roadmap
• Define the target architecture across Salesforce CPQ ERP CLM Service marketing automation and analytics platforms
• Align systems strategy to commercial priorities and company growth plans
• Lead platform rationalization to reduce overlap cost and technical debt

Salesforce and GTM platform ownership

• Serve as the senior Salesforce owner for all commercial teams
• Lead solution design for complex requirements including automation data model design and advanced workflows
• Set standards for configuration development testing and deployment
• Maintain a disciplined backlog sprint plan and release cadence aligned to revenue priorities

CPQ and commercial systems

• Lead the technical design and implementation of CPQ
• Partner with Deal Desk on pricing logic discount structures approval workflows and commercial guardrails
• Ensure clean integration between CPQ Salesforce CLM and financial systems
• Own CPQ performance enhancements and ongoing system health

Enterprise integrations and architecture

• Own integration architecture across CRM ERP CLM Service marketing automation Gong and other enterprise platforms
• Partner with Finance and IT to support secure reliable data flows for orders contracts billing renewals and revenue reporting
• Define and enforce integration standards and patterns across the enterprise
• Reduce manual work through automation and well-designed system connections

Data governance and master data management

• Own master data management for customer revenue product and contract data
• Define data ownership validation rules lifecycle controls and naming standards
• Build processes that ensure accurate controlled and auditable data across CRM and connected enterprise systems
• Partner with Marketing Ops Finance and CS Ops to maintain a single source of truth
• Monitor data quality through dashboards alerts and recurring audits
• Enforce access controls security standards and audit readiness

GTM tools and enablement support

• Own technical implementation and integration of Sales Tech tools
• Partner with Marketing Operations on Marketo architecture routing and data flows
• Evaluate new GTM and enterprise tools and guide vendor selection
• Support Enablement with system training and adoption plans

Delivery and change leadership

• Lead structured delivery for all GTM and enterprise systems initiatives
• Own documentation testing standards and release management
• Communicate progress risks and trade offs to executive stakeholders
• Drive adoption and change through clear process and system design

Team and vendor leadership

• Lead and develop a small team of admins and technical ICs
• Set priorities expectations and operating norms
• Manage external vendors and implementation partners
• Build internal capability while protecting system stability

Stakeholder partnership and governance

• Act as the primary systems partner for Sales Marketing Customer Success Finance Legal and IT
• Advise executives on platform decisions and architectural trade-offs
• Own system access models permissions and compliance alignment
• Proactively manage risk uptime and platform performance

What Youll Bring

• 10 15 years of progressive Salesforce experience in B2B or SaaS environments with at least 5 years in a leadership or management capacity.
• Bachelors degree in Business Finance Technology or a related field required; MBA or advanced degree preferred.
• Salesforce certifications such as Administrator Advanced Administrator CPQ Specialist or Architect track are strongly preferred
• Senior level experience in Salesforce administration solution design and architecture
• Direct ownership of at least one CPQ implementation in a complex selling environment
• Experience integrating Salesforce with ERP CLM Service marketing automation and analytics platforms
• Experience linking Salesforce to financial systems such as NetSuite or Sage Intacct
• Strong understanding of sales renewal expansion and customer lifecycle processes
• Experience leading admins architects or technical ICs
• Experience working with vendors and implementation partners
• Background in regulated or compliance sensitive environments preferred
• Deep Salesforce architecture and configuration expertise
• Strong integration and data modeling skills
• Structured problem solving and clear communication
• Ability to translate business priorities into scalable technical designs
• Comfort partnering with senior leaders across functions
• Bias toward simple maintainable solutions
• High ownership and follow through

This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canadas security screening process please visit Public Services and Procurement Canada.

Versaterm is committed to fair and equitable compensation that is competitive consistent and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors such as the successful candidates skills experience education training as well as internal equity market data and business addition to base salary and our comprehensive benefits offering some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.

Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people including our qualified acquisition team and our experienced hiring managers.

Versaterm is an equal opportunity employer and is committed to equity diversity inclusion and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information please contact.