Scheduled Hours

37.5

Position Summary

Make Ready Coordinator ensures the process from start to end is completed to level of internal expectations. Pre-move out and move in inspections of each unit. Position supports manager and guides/directs customer service representatives and assists with scheduling and coverage of multiple service desk locations. Serves as back-up to manager when manager is absent or unavailable. Supervises workflow and assignments of customer service staff in the center. Identifies training needs and advises manager. This position serves as the lead Customer Service Representative.

Job Description

• Assists manager with staff and scheduling.

• Oversees handling of customer complaints.

• Handles calls and customer escalation issues serves as tier three point of contact and provides assistance for facilities parking issues etc. and works with other university stakeholders in conflict resolution.

• Maintains workflow management of all customer requests.

• Maintains a strong working knowledge of software computer and telephone systems as well as facilities terminology in assigning and/or dispatching work.

• Monitors and schedules Pre-move out and move in inspections.

• Reviews weekly KPI reports and ad hoc reports as needed for department partners.

• Maintains and updates daily weekly and/or monthly progress logs.

• Performs other duties as assigned and in support of the department.

Working Conditions:
Job Location/Working Conditions

• Normal office environment.

Physical Effort

• Typically sitting at desk or table.

• Repetitive wrist hand or finger movement.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

No specific certification is required for this position.

Work Experience:

Administrative Services And Clerical Support (3 Years)

Skills:

Not Applicable

Drivers License:

A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

Bachelors degree

Certifications:

No additional certification unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Accounting Call Center Computer Literacy Critical Thinking Customer Empathy Customer-Oriented Customer Relationships Customer Service Educational Institutions Identifying Customer Needs Interpersonal Communication Making Phone Calls Multi-Line Phone Systems Office Administration Proactive Thinking Professional Etiquette Relating to Others Research Labs Tactful Ticketing Systems Work Management Systems

Grade

G07-H

Salary Range

$19.29 - $29.91 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including ones qualifications and performance equity with others in the department market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation please emailor call the dedicated accommodation inquiry number at and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and as applicable for the position other background checks drug screen an employment and education or licensure/certification verification physical examination certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation 10 recognized holidays and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges annual health screenings mental health resources mindfulness programs and courses employee assistance program (EAP) financial resources access to dietitians and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care Weve got you covered.

• WashU covers the cost of tuition for you and your family including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies detailed benefits and eligibility please visit: StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universitys policy to provide equal opportunity and access to persons in all job titles without regard to race ethnicity color national origin age religion sex sexual orientation gender identity or expression disability protected veteran status or genetic information.

Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment fostering respect for all and welcoming individuals from diverse backgrounds experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.