Admissions Support Manager
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Job Location:
Monthly Salary:
Posted on:
9 days ago
Vacancies:
1 Vacancy
Job Summary
Employment Type:Full TimeOngoing
Remuneration:$148012-$157056depending on experience 17% superannuation(Level9)
Location: KensingtonUNSW Campus(hybrid)
Why Your Role Matters
The Manager Admissions Support leads the delivery of efficientaccurate and compliant admissions processing within the Registrar and Student Services Portfolio.
Youlloversee onshore and offshore teams responsible for document management English language verificationeCOEissuance and other non-assessment tasks. Working closely with the Admissions Operations Managers (Undergraduate and Postgraduate)youllensure alignment between daily operations and broader strategic goals.
Reporting to the Head of Admissions Scholarships & RPLyoulldrive continuous improvement implement change and uphold high service standards across all admissions processes.
Main Responsibilities
Lead onshore and offshore teams to deliver efficient compliant admissions processing and exceptional service
Collaborate with Admissions Operations Managers Recruitment and other stakeholders to meet enrolment targets and shared KPIs
Ensure all activitiescomply withTEQSA ESOS and HESF standards
Oversee workload planning performance and training across the admissions cycle
Manage complex or escalated cases and provide expert policy and procedural advice
Use data and analytics tomonitorperformanceidentifyimprovements and inform strategic planning
Contribute to policy development process optimisation and continuous improvement initiatives
Represent Admissions at key meetings andmaintainstrong relationships with internal and external stakeholders
Who You Are
We are looking for someone who is aligned with UNSWs vision and values and comes with:
In-depth knowledge of admissions policies procedures and regulations within Australian higher education
Proven experience leading teams in admissions enrolments or related higher education operations
Excellent written and verbal communication skills with high attention to detail
Strong interpersonal and relationship management skills with the ability to influence at senior levels
Demonstrated ability to manage competing priorities work independently and deliver results under pressure
Exceptional organisational skills and a proactive approach to problem-solving and planning
Solid understanding of admissions management software and student information systems
Proven ability to lead and embed change in a complex work environment
The successful person willbe requiredto work over the Christmas shutdown and occasionally be available after hours or during working arrangements can be discussed at interview time.
Candidates will need to haveongoingworking rights this role is not available for sponsorship.
Benefits and Culture:People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
Access to up to 17% Superannuation contributions andadditionalleave loading payments
Flexible working arrangements
- Discounts and entitlements (retail education fitness)
Recruitment process: Pleasesubmityour resume as well as cover letter that addressesthepoints in thewho you are section of the job ad.
Applications close:16 November 11.55PM
Applications cannot be accepted if sent directly to the contact listed
UNSW is committed to equity diversity and inclusion. Applications from women people of culturally and linguistically diverse backgrounds those living with disabilities members of the LGBTIQ community; and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff. The University reserves the right not toproceedwith any appointment.
Required Experience:
Manager
Key Skills
- Culinary Experience
- Sales Experience
- Time Management
- Marketing
- Public Relations
- Customer Service
- Computer Skills
- Microsoft Outlook
- Basecamp
- Salesforce
- Inside Sales
- Recruiting
