Part-Time Overnight Weekend Front Desk Support Worker

• Greets and directs tenants participants guest contractors and suppliers to the site;
• Answers telephone and in person inquiries regarding 1st Stop Woodlawn and Permanent Housing and directs calls to the appropriate staff;
• Handles client complaints and issues with tact and diplomacy de-escalating the potential for conflict;
• May be required to attend at Landlord and Tenant Board hearings and acts as a witness as required;
• Applies knowledge of the issue of trauma and the dynamics of woman abuse to respond effectively to tenant request for support;
• Assists in providing orientation to new tenants to ensure familiarity and understanding of programs staff and community environment;
• Demonstrates and maintains knowledge of relevant community services related to tenant service needs;
• Maintains Shelter occupancy lists and updated tenant lists;
• Prepares housekeeping lists daily and communicates room vacancies to the appropriate staff;
• Delivers weekly meal vouchers and daily menus to paying tenants;
• Provides maintenance requests from the residents tenants and staff to the appropriate property services staff;
• Monitors activities in and around the building via video surveillance;
• Reads and responds to entries in the security logs referring issues to appropriate YWCA staff;
• Responds to on-site emergency needs by using the on call procedures (i.e. Directors Property Services and Housing Support program staff);
• Takes corrective action when responding to potential safety hazards ensuring hazards are reported to the appropriate personnel.

• Completion of an undergraduate university degree in a relevant field (e.g. Social Work) (Cases for Equivalency will be considered);
• 1-3 years directly related work experience in supportive housing;
• Excellent customer service skills organizational skills and administrative abilities;
• Knowledge of security operating systems an asset;
• Experience working in a residential setting an asset;
• Ability to deliver culturally sensitive service in a multicultural environment;
• Demonstrates knowledge of and experience working with women living with experiences of precarious housing poverty violence/trauma and mental health/concurrent addictions issues;
• Knowledge and experience working from an anti-oppression framework and trauma informed practices;
• Knowledge of harm reduction framework;
• Knowledge of the Residential Tenancies Act;
• Completion of the Toronto Shelter Standards training;
• Toronto Hostel TrainingCentres certificate and completion of WHMIS training an asset;
• Demonstrated experience working under pressure and remaining calm in a crisis;
• Knowledge and experience in responding to crisis situations and de-escalating conflict;
• Exceptional verbal good written communication skills and strong interpersonal skills.

• Comprehensive Medical Vision and Dental Coverage
• Life Insurance and Long-Term Disability Benefit
• Multi-Sector Pension Plan: Employers contribution of 5.75% and Employee Contribution of 3.25%
• Time off: Starts with 20 Vacation Days 1.5 Days Per Month Sick Leave 12 Paid Holidays Health Promotional Days and 4 Float Days
• Other Benefits: Child Care Benefits Maternity/Parental Leave Supplementary Employment Benefits Educational/Sabbatical Leave and Financial Assistance for Professional Development

YWCA Toronto transforms lives. As the citys largest multi-service womens organization we help women and gender diverse people escape violence move out of poverty and access safe affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Torontos COVID-19 Vaccination Policy all YWCA Toronto employees students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races ethnic origins religions abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process upon request to applicants with disabilities. If contacted please advise us if you require any accommodation. While we thank all candidates for their interest only those selected for an interview will be contacted.

YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

YWCA Toronto is a Scent-Sensitive Workplace.