Air Import Billing Agent
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Job Location:
Guadalajara - Mexico
Monthly Salary:
Not Disclosed
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
Ensure the proper and timely billing of freight while providing an exceptional customer service within the Air Import department.
MAJOR DUTIES AND RESPONSABILITIES
Timely and Accurate Billing and Accounting
Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Proper provisions and service provider charges to avoid reserves. Follows proper credit approval processes to minimize risk and protect the company.
Timely and Accurate Data Entry
Ensure accurate and timely data entry into our operational systems according to Expeditors operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
Timely and Accurate Shipment Processing
Ensures smooth and timely freight process flow according to Expeditors operational procedures. Follows customers standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards as per companys procedures.
- Ensure smooth and timely air import process flow.
- Ensure accurate and timely client billing.
- Understand all the elements of the import DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers instructions and expectations.
- Ensure accurate and timely data entry into our operating system.
- Track and trace air import files.
- Verify documents received for air import purposes are compliant and correct.
- Always ensure compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
- Understand department process flow constantly looking for areas of improved efficiency.
- Overseas communications timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Meets company standards of 52 hours training per year per employee.
- Attend training classes when required.
- Complete mandatory training when required.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
Adhere to the companys core competencies.
Qualifications :
Knowledge:
- Good knowledge of air import processes and system essential
- Understanding of air documentation process
- General knowledge of air road and ocean transport
- Basic Accounting Knowledge
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Skills:
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
- Pro-active strong organizational skills
- Good computer skills (Excel Word PowerPoint)
- Advanced English
- Fluent in Spanish
Behaviours:
- Positive and willing to help attitude
- Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Air Freight
- English Language
- Collection
- Customer Service
- Communication skills
- Custom Regulation
- Billing
- Freight Forwarding
- Airport
- Airlines
- International Logistics
- Stress Management
- Business Etiquette
- Imports
About Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more
