Customer Service Agent Part Time

Aguascalientes - Mexico

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Job Summary

The position is responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regards to any inquiry complaint and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website). Also providing such service to NMAC/IFS Dealerships Insurance Companies and/or 3rd Parties (i.e. Other Financial Institutions) inquiring on subjects like Payoffs Total Loss Vehicle Damage Titles and others. The majority of the calls are in English but there might be a few calls in Spanish.

Responsibilities

Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions insurance companies etc.) resolving inquiries handling complaints and walking them through the correct process according to their original request.

The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident Vehicle Damage Titles End of Term Interest rate Post Maturity Date and other subjects

Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance State and Federal regulations are within guidelines.

Must be able to utilize all tools and resources available to proactively resolve our Customers concerns and prevent any further callbacks.

Follow all Adherence guidelines to achieve a minimum target of 95%

Requirements

High School Diploma; BA Degree preferred

Knowledge of Excellent Customer Service Techniques (Call Center based preferably)

Fluent English (Mandatory)

MS Office Intermediate

Skills

Basic understanding of the auto finance industry.

Empathetic with difficult situations

Active Listening

Customer Focus

Good Grammar and Communication Skills

Problem-Solving and Negotiation Skills

Schedule:

Availability to work 36 hrs per week

*Schedules could fall within the time frame (8:00 am to 3:00 pm or 1:00 pm to 8:00 pm) from Monday to Friday and Saturdays from 8:00 am until 2:00 pm

-Nissan (NMEXNEdM NRFS NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante sin distinción (ni discriminación por género identidad y/o expresión de género orientación sexual ) raza color idioma religión opinión política o de cualquier otra índole origen nacional o social posición económica nacimiento o cualquier otra condición.

-Nissan (NMEXNEdM NRFS NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy without distinction or discrimination based on gender gender identity and/or expression sexual orientation race color language religion political or any other opinion national or social origin economic position birth or any other condition.

-By applying for the advertised position candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes but is not limited to proprietary information financial data and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position you are consenting to this check.

Aguascalientes Aguascalientes Mexico

Required Experience:

Unclear Seniority

Job DescriptionJob SummaryThe position is responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regards to any inquiry complaint and/or...