Call Quality Analyst
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Job Location:
Monthly Salary:
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
We are seeking a Call Quality Analyst with 3 years experience in contact center QA. You will evaluate calls monitor performance metrics and provide insights for enhancing customer experiences.
Responsibilities:
- Conduct QA audits on customer interactions.
- Measure silence interruptions and sentiment.
- Track key QA metrics (CSAT proxy transfer rate).
- Provide feedback and coaching recommendations.
- Prepare quality reports for leadership.
Qualifications :
- Bachelors in Communications Business or related field.
- Experience in QA within contact centers.
- Familiarity with speech analytics tools.
- Strong data analysis and reporting skills.
Career Growth:
Advance into QA Manager or CX Analyst roles influencing end-to-end customer interaction quality.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Gas Chromatography
- Laboratory Experience
- Archival Standards
- ELISA
- Test Cases
- Analytical Chemistry
- Quality Assurance
- Spectroscopy
- Quality Control
- cGMP
- Selenium
- Western Blot
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
