Application Support – Service Delivery (Hybrid)
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Job Location:
Monthly Salary:
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
APPLICATION SUPPORT SERVICE DELIVERY (HYBRIDLISBON)
Portuguesecompany hires for hybrid position
Working Model: LisbonPortugal
Candidatesmust already live in Portugal
LanguageRequirements: Fluent English
Experience Levels: 5 years of experience
Instructions:Please send your CVs in English and make sure to include all skills andexperience that match the requirements of the opportunity. This willsignificantly increase your chances of success
Important: Your CV must clearly demonstratestrong service delivery experience incident management exposure and hands-onsupport skills in SQL and Windows environments.
About the Role
You will support business users coordinate withtechnical and production teams prepare release activities handle incident andproblem management procedures and contribute to service reliability andstability. A proactive mindset and structured approach are essential.
Key Responsibilities
Provide functional & technical support tointernal users
Classify prioritize and resolve incidents andservice requests
Coordinate with technical teams and monitorincident lifecycle
Support problem management to ensure preventiveactions
Prepare and deliver operational reports (morningreviews major incidents etc.)
Prepare releases and support pre-productiontesting
Maintain documentation and contribute toknowledge base updates
Participate in continuous improvement initiatives
Technical Requirements
SQL
Windowsenvironments
Dynatrace& Control-M
Cloud knowledge (DMZR)
Ansible& Jenkins
Understanding of applications lifecycle andproduction environments
Languages
English:Fluent
French:Basic knowledge (nice to have)
Soft Skills
Excellent communication and teamwork
Strong analytical and problem-solving mindset
Innovative improvement-oriented attitude
Structured responsible and resilient
Ability to work under pressure and handlehigh-workload periods
Flexibility to support extended shifts /weekends when needed
ITILcertification required
Important
Your CV must clearly show:
Application support & service deliveryexperience
Incident / problem management background
SQL Windows knowledge
ITIL certification
Experience with Dynatrace / Control-M / Jenkins/ Ansible (preferred)
Keywords
Application Support
Service Delivery
Incident & Problem Management
SQL / Windows
Dynatrace / Control-M / Jenkins / Ansible
ITIL
Banking Systems
Production Support
#CI
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
