Customer Service Representative (German)
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Service Representative for their office in Porto.
Position: Customer Service Representative
Location: Porto Portugal
Employment type: Full-time (6 month contract)
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
Provide support to customers by phone email chat and social media channels
Handle with all questions and inquiries about products and services
Actively work on the optimisation of all processes related to customers
Closely work with other together with other departments for example Sales and Marketing
REQUIREMENTS:
Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
Ability to listen actively identify apply and explain service with expertise clarity and solve issues in the first contact with customers
Ability to handle stressful situations
Previous Contact Centre or Customer Service experience (preferable)
Enthusiastic and skilled in technology applications (using a smartphone tablet or computer)
Good and customer-friendly service
Curious and persistent in solving issues
Organized and can keep a cool head even in stressful situations
BENEFITS:
Modern office in a city center with open spaces easy to access with public transportation
Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives
Monthly meal allowance and much more
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
