Ecommerce Support (fmdiv.)
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
The HC eShop is a strategic B2B eCommerce platform for Bosch Heating and Cooling designed to support digital sales and service processes across multiple countries. The platform is continuously evolving to improve user experience ensure high quality standards and support global rollouts and system transformations in an international environment.
Key Responsibilities
Provide end-user support (helpdesk) for Bosch eCommerce solutions ensuring an assertive solution-oriented and customer-focused approach;
Act as the first point of contact for user inquiries incidents and functional questions;
Create maintain and distribute documentation (known issues new features rollout information);
Deliver training and onboarding sessions for new users;
Support testing and quality assurance activities to ensure application stability and performance;
Contribute to continuous improvement of support processes and user experience.
Qualifications :
Required Profile
Background in Informatics Economics or a comparable field of study;
Experience in end-user support (helpdesk) documentation and test support;
Experience with eCommerce solutions and digital platforms;
Strong customer orientation and openness to change management;
Enthusiasm to develop and implement new concepts and processes;
Strong communication and moderation skills with initiative persuasiveness and assertiveness;
Experience with SAP ERP SD (sales / lead-to-order / order-to-cash) is a plus.
Language Skills
Portuguese and English very good written and spoken communication skills.
Additional Information :
What we offer you:
Challenges in an international environment career opportunities in one of the best companies in the world flexible hours medical services discounts for employees sports and health related activities canteen good access to public transports space for creativity.
Success stories dont just happen. They are made...
Make it happen! We are looking forward to your application!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Engineering Support
- MAC
- Hydraulic
- General Services
- Ado
- Health Education
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
