Intake and Scheduling Specialist

Intake and Scheduling Specialist

All are welcome! People of color people with disabilities and LGBTQIA individuals are strongly encouraged to apply!

Salary

Base Salary: $45082.20 - $52200.45/annually

The expected compensation range for this position represents a good faith estimate for this position and the specific compensation offered to a candidate may vary based on factors including but not limited to the candidates relevant knowledge training skills work location experience and/or FTE.

Benefits eligibility includes (but not limited to):

• Generous paid time off including holidays and personal days
• Wide-ranging healthcare coverage with options to fit your needs
• Flexible accounts for medical savings and expenses
• Supportive services through the Employee Assistance Program
• Access to exclusive discounts on entertainment travel dining and more
• Retirement savings plan with contributions from the employer
• Recognition opportunities through performance-based awards

About Us

This mission of Canvas Health is to bring hope healing and recovery to peoples lives.

Canvas Healths mental health and substance use disorder providers clinicians and staff bring their diverse lived experience to help inform and guide the care they provide to clients. Our integrated programs and services offer coordinated care to people of all ages in their homes the community and in our clinics. We strive for excellence in clinical care as we serve those living with mental illness substance use disorders crisis unstable housing and trauma. Canvas Health is a non-profit Certified Community Behavioral Health Clinic (CCBHC) specializing in serving clients who are on Medicaid.

Position Summary

The Intake and Scheduling Coordinators is often the first person that our clients will speak to. They are responsible for scheduling clients appointments processing referrals informing clients about delays and wait times support seamless trauma informed service obtaining insurance information collects and verifies all patient information. This position is call-center based and frequently interacting with clients with a history of mental health or substance use problems or who may have experienced trauma. This position will also conduct insurance verification and obtain any necessary insurance authorizations.

Job Duties and Responsibilities include:

• Primarily conducts all patient interactions through incoming and outgoing phone calls in a prompt pleasant and kind manner providing accurate information or triaging as appropriate.
• Ensures a positive first impression for patients and referents by guiding them through the scheduling process with professionalism and empathy.
• Schedule reschedule cancel subsequent appointments across programs for clients who contact the agency by telephone online intake form and as requested by service providers.
• Collects and verifies all client data from clients and enters it into the Electronic Health Record accurately at the time of scheduling to ensure smooth revenue cycle.
• Screens clients for sliding fee scale or behavioral fund eligibility.
• Educates clients on the different services programs and modalities offered by Canvas Health.
• Follows-up with clinicians and external parties (like case managers) regarding patient scheduling issues.
• Prepares and routes electronic administrative intake packets to be completed electronically prior to clients initial appointment.
• Collaborates with Canvas Health providers and supervisors to ensure the effective placement and scheduling of a client.
• Assist behavioral health professional staff in the preparation of insurance prior authorization forms. Monitor insurance prior authorization denials. Notify appropriate staff to edit resubmit or contest denial.
• Provide administrative support services as assigned by supervisor.
• Maintain awareness of trends patterns and need for new services or availability; report these to management as needed.
• Attend appropriate meetings as designated.

Location Oakdale MN

Schedule Monday - Friday 40 hours/week from 8:30am 5pm

Qualifications

MINIMUM QUALIFICATIONS

• High school diploma (or equivalent)
• Minimum of two years of call-center based customer service experience in a fast-paced environment
• Minimum of two years of data entry and data quality
• Proficiency in technology and computer use including Microsoft Office Suite

PREFERRED QUALIFICATIONS

• Experience with Electronic Health Record systems.
• Experience working with and/or delivering services to diverse populations.
• Scheduling and/or customer service experience in a behavioral or medical health setting and third-party coverage verification.
• Experience in a trauma-informed agency or working with populations who may have experienced trauma.

Canvas Health is an Equal Opportunity Employer committed to creating a diverse workforce. Canvas Health will not discriminate against any employee or applicant based upon a persons race color creed religion national origin sex marital status sexual orientation or perceived sexual orientation gender identity disability status with regard to public assistance age sexual or affectional orientation familial status ancestry local human rights commission activity citizenship genetic information protected veteran or military status or any other protected class.

Required Experience:

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