Senior Operations Support IT Analyst

Charlotte, VT - USA

Hourly Salary: $ 86 - 87

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

Senior Operations Support IT Analyst needs 5-8 years in Salesforce administration and support with MuleSoft integration experience

Senior Operations Support Analyst requires:

Strong Salesforce administration proficiency (security model data management customization)
Working knowledge of MuleSoft Anypoint Platform and API management
Experience with SOQL Data Loader REST/SOAP APIs
Charlotte NC ; Iselin NJ
Basic understanding of Apex and Visualforce for troubleshooting
Familiarity with version control and change management
Salesforce Administrator certification (ADM 201)
Additional certifications: Platform App Builder Service Cloud Consultant MuleSoft Developer

Experience with Einstein Analytics Agile/Scrum and DevOps practices
Occasional after-hours support for critical issues and release deployments; schedule flexibility required based on business needs.

Senior Operations Support Analyst duties:

Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose triage and resolve incidents within SLAs while documenting solutions
Manage user accounts profiles roles permissions custom objects fields and validation rules; conduct system audits and optimize performance
Troubleshoot Anypoint Platform integrations monitor API health resolve connectivity issues and ensure data synchronization across systems
Support Sales Cloud Service Cloud and Experience Cloud; troubleshoot automation tools (Process Builder Flow Workflows); maintain reports and dashboards
Partner with business users and development teams; translate technical concepts; participate in release management and testing
Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training

Senior Operations Support IT Analyst needs 5-8 years in Salesforce administration and support with MuleSoft integration experience Senior Operations Support Analyst requires: Strong Salesforce administration proficiency (security model data management customization)Working knowledge of MuleSoft Any...