Dutch-Speaking Customer Advisor

Are you a highly motivated and fluent Dutch speaker looking for an exciting career opportunity abroad Join our dynamic international team in sunny Lisbon Portugal and become a dedicated Customer Advisor for a leading brand in Small Household Appliances! This is an on-site role and we offer a comprehensive relocation package to help you settle in.

The Role: Customer Advisor

As a Customer Advisor you will be the main point of contact for our Dutch-speaking customers providing exceptional support and advice regarding a range of small household appliances (e.g. coffee machines vacuum cleaners blenders irons). Your primary focus will be resolving inquiries efficiently and ensuring customer satisfaction.

Key Responsibilities

• Provide multi-channel support (phone email chat) to customers in the Dutch market.
• Answer questions related to product features troubleshooting warranties and repairs for small household appliances.
• Log all customer interactions accurately and maintain detailed records in the company database.
• Escalate complex technical issues to specialized teams when necessary.
• Strive to achieve first-contact resolution for customer issues whenever possible.
• Maintain a high level of product knowledge and stay updated on new appliance models and company policies.

What Were Looking For

• Language Proficiency:
  • Native or Fluent Dutch (C2 level) is essential.
  • Good working proficiency in English (B2 level or higher) to communicate internally within the international team.
• Customer Focus: Excellent communication interpersonal and problem-solving skills with a genuine desire to help customers.
• Technical Aptitude: Comfort with technology and the ability to explain technical troubleshooting steps clearly.

What Will Set You Apart

• Prior professional experience in a customer service call center or technical support role is a plus but not mandatory. Full training will be provided!
• Familiarity with CRM software (e.g. Salesforce Zendesk).

Working Model and Shifts

• Location: On-site in Lisbon Portugal.
• Working Days: Monday to Saturday including Portuguese bank holidays.
• Working Hours: Shifts will fall within the hours of 08:00 AM 06:00 PM (Portuguese time).
• Days Off: You will receive two days off per week: Sunday and one rotational day during the week.
• Equipment: All necessary work equipment will be provided by the company.

Benefits and Perks

We offer a highly attractive package designed to support your move and career growth:

• Financial Security: Competitive base salary meal allowance and transport allowance.
• Well-being: Private health insurance coverage.
• Career Growth: Opportunities for professional development and career advancement within the company.
• International Environment: The chance to work and socialize in a diverse multinational setting in a beautiful European capital.

Relocation Package (For Non-Local Candidates)

For candidates relocating to Lisbon we provide a smooth transition with our comprehensive package:

• Flight Reimbursement: Reimbursement of your initial flight ticket to Lisbon.
• Accommodation: A private room in a shared company apartment is provided for a maximum period of 12 months.
  • Cost: A contribution of 280 per month will be deducted from your gross salary.

Ready to start your adventure in Lisbon Apply now!