Were looking for a Swedish-speaking Quality Analyst to ensure top-quality service delivery for one of our key projects in Lisbon!
Role
Youll support continuous improvement by monitoring service quality and promoting best practices within the team.
Responsibilities
-
Review customer interactions and identify improvement areas
-
Share constructive feedback with team members
-
Prepare and analyze performance reports
-
Collaborate with trainers and supervisors
-
Support compliance and quality audits
Requirements
-
Fluent/native Swedish good English (B2)
-
Analytical mindset and attention to detail
-
Communication and feedback delivery ability
-
QA or support experience preferred
Conditions
-
Work from office with transport support
-
Base salary 1650 9.13 meal allowance/day
-
Health insurance from Day 1
-
MondayFriday 9AM6PM
-
Full training provided
Were looking for a Swedish-speaking Quality Analyst to ensure top-quality service delivery for one of our key projects in Lisbon! Role Youll support continuous improvement by monitoring service quality and promoting best practices within the team. Responsibilities Review customer interactions and ...
Were looking for a Swedish-speaking Quality Analyst to ensure top-quality service delivery for one of our key projects in Lisbon!
Role
Youll support continuous improvement by monitoring service quality and promoting best practices within the team.
Responsibilities
-
Review customer interactions and identify improvement areas
-
Share constructive feedback with team members
-
Prepare and analyze performance reports
-
Collaborate with trainers and supervisors
-
Support compliance and quality audits
Requirements
-
Fluent/native Swedish good English (B2)
-
Analytical mindset and attention to detail
-
Communication and feedback delivery ability
-
QA or support experience preferred
Conditions
-
Work from office with transport support
-
Base salary 1650 9.13 meal allowance/day
-
Health insurance from Day 1
-
MondayFriday 9AM6PM
-
Full training provided
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