Danish Technical Support Specialist Lisbon
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Job Location:
Monthly Salary:
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
Job Title: Tech Customer Service Representative Danish Speaker
Location: Lisbon Portugal
Start Date:20 November 2025
Workplace Type: On-Site
Contract Type: Fixed-Term (6 months CDD)
This opportunity is ideal for Tec savvy individuals who speak Danish fluently and enjoy helping users solve technical or product related issues. You will join an international support team in Lisbon offering high-quality service to customers of a well-known technology brand.
Job Description
As a Tech Customer Service Representative your mission is to deliver outstanding technical assistance and customer care. You will help users with troubleshooting product usage questions and problem resolution all while maintaining empathy accuracy and clear communication.
Main Responsibilities:
- Handle incoming calls chats and emails from Danish-speaking customers.
- Diagnose and resolve software connectivity or hardware issues using internal tools and knowledge bases.
- Provide step-by-step support to ensure positive customer experiences.
- Escalate complex cases to specialized technical teams when necessary.
- Keep detailed records and follow quality procedures consistently.
Working Hours
- Monday to Friday:08:00AM08:00PM (rotational shifts)
- Saturday and Sunday:08:00AM05:00PM (rotational)
- Days Off:Two rotational rest days per week
Salary and Contract Terms
- Gross Salary:1500x14months
- Additional Fixed Monthly Amount:120x12months
- Position Bonus (Braga only):20x12months
- Meal Allowance:7.23per working day
- Transport Allowance:20per month
- Contract Duration:6months(CDD)
Welcome Bonus: Starting from 1Septemberonwards the Welcome Bonus is paid in 12monthly instalments during the first year of work.
Each instalment is subject to maintaining less than6% unjustified absenteeism in the previous month thus it is conditional not part of the fixed salary.
Benefits
- Health Insurance: Active from day1 (employee pays a small monthly amount; free after6months).
- Meal and Transport Allowances included monthly.
- Supportive International Work Culture: Multilingual inclusive team environment.
Relocation Package (Lisbon Only)
- Airfare Reimbursement: Up to400(Economy class) reimbursed after the6thmonth of the contract.
- Accommodation: Room in a shared apartment for up to12months at280/month(utilities included and deducted directly from pay slip).
Profile Requirements
- Native or fluent Danish(C1level minimum) with good English communication skills.
- Customer centric mindset with strong problem solving ability.
- Basic understanding of computers tech devices or digital systems.
- Availability for shift rotation and willingness to work on-site in Lisbon.
Why Join
This is an excellent opportunity to grow your technical and communication skills while living in a dynamic European tech hub. Our client provides full training career progression opportunities and the chance to represent an innovative technology brand known globally for quality and design.
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
