German speaking Customer Service Representative for Lisbon office

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Position: Customer Support

Location: Lisbon Portugal

Employment type: Full-time (6 month contract)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

Managed both incoming and outgoing customer calls
Investigated and resolved buyer seller customer or creator issues including order and logistics inquiries
Reviewed reported cases within established turnaround times and quality standards
Escalated complex or unresolved issues according to company protocols

REQUIREMENTS:

Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
Ability to listen actively identify apply and explain service with expertise clarity and solve issues in the first contact with customers
Ability to handle stressful situations
Previous Contact Centre or Customer Service experience (preferable)
Enthusiastic and skilled in technology applications (using a smartphone tablet or computer)
Good and customer-friendly service
Curious and persistent in solving issues
Organized and can keep a cool head even in stressful situations

BENEFITS:

Working schedule: Monday - Sunday 24/7 rotating shifts
Modern office in a city center with open spaces easy to access with public transportation
Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives
Monthly meal allowance and much more

Position: Customer Support Location: Lisbon Portugal Employment type: Full-time (6 month contract) Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Managed both incoming and outgoing customer callsInvestigated and resolved buyer seller customer or creator issues including order and logistics...