REGIONAL COLLECTION HEAD
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Job Summary
Position : Regional Collection Head
Location : Pune Indore
Job Qualifications:
- The ideal candidate must have a minimum 2 years of experience handling various products from NPA / Write off collections.
- Product specific (SBL LAP etc) with High ticket size knowledge would be an added advantage.
- Must be able to maintain composure with difficult or irate customers.
- Basic computer skills required: Excel and Word.
KRA
- Collection experience and recovery tools for resolving NPA/ Write off accounts.
- Ability to negotiate while maintaining a manner which shows sensitivity tact and professionalism.
- Ownership on top accounts for resolution while making outbound and receiving inbound calls and consistently following the company’s collection model and techniques.
- Ability to perform basic skip-tracing tasks which include following the company's skip-tracing matrix in order to make contact with our customer.
- Meet monthly individual goals as set by the HOD.
Key Skills
- Correspondent
- Accounts Handling
- Food & Beverage
- Infection Control
- AC Maintenance
- Jboss
