Inside Parts Sales

Responsibilities:

• Provides superior customer service face-to-face or over the telephone to customers

• Helps customers determine correct parts needed verify availability and make recommendations

• Determines the correct parts and their availability and completes parts orders

• Determines the supplying facility and mode of transportation for parts shipment

• Enters proper shipping information into the parts ordering system to process the order and generate an invoice

• Processes backorders returns and exchanges

• Assists their team with group and team sales providing a link and collaboration between different departments during the sales process

• Communicates with customers for sales follow-ups and addressing potential issues

• Works in a cooperative manner with team and superiors

• Prepares quotes for service work as well as engines machines and parts

• Assists customers with basic issues or concerns by taking action providing alternatives or escalating the issue to the more experienced team member

• Maintains a safe and productive workplace keeping in mind the specific environmental standards of the department

Qualifications:

• High School Diploma or GED required; 2-year degree preferred

• 2 years in diesel engine construction or agriculture equipment or automotive parts or service

• Up to 4 years of experience preferred

• Positive attitude and desire to work as a team player

• Basic computer skills (navigation searching) and Microsoft Outlook (email)

• Basic telephone experience

• Basic customer service skills

• Personal characteristics: Customer Focus Teamwork Learning Orientation Efficiency Sociability

Minimum Physical Requirements:

• Standing sitting walking use of hands talking hearing

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914 Ziegler is a third-generation family-owned CAT dealer with over 2400 employees across 30 locations in Minnesota Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits work/life balance and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

Starting wage is dependent on skills experience education and location. Pay range may vary by 10% depending upon the applicants location. Along with competitive pay full time positions are benefits eligible which includes:

• Health Dental Vision and Life Insurance

• 15 days of PTO your first year accrual starts day 1

• 9 paid holidays

• 401(k) plan with company contribution and match

• HSA (Health Savings Account) Ziegler contributes up to $1000 tax-free each year

• Short-Term and Long-Term Disability Insurance FSA & EAP

• Paid Parental Leave & Funeral Leave

• Fitness membership discount

• Education Assistance

At Ziegler Inc. were committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.