Auto Collection Specialist

North Andover, MA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Summary

For over 26 years FHC has been committed to delivering exceptional customer experiences. Were expanding and looking for motivated compassionate individuals to join our team as Asset Recovery Representatives. If you thrive in a fast-paced environment and enjoy helping customers resolve financial challenges we want to hear from you!

**Up to $1000 Sign on Bonus for On-site workers

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Review delinquent and charged-off auto loan accounts to determine collectability
Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC
Initiate skip tracing to locate members and assets using available tools
Maintain accurate records of recovery actions and account status
Negotiate repayment plans settlements or reinstatement options to resolve outstanding balances
Ensure all performance deadlines objectives and goals are met as set by department standards
Adhere to consumer protection laws and FHCs standard practices and policies.

Competencies

Must possess excellent verbal negotiation customer service and persuasion skills.
Well organized results driven and able to work in a high volume and fast-paced office environment.
Flexibility to adapt and resolve challenging situations calmly and professionally.
Ability to prioritize and manage multiple tasks exercising sound judgement.
Ability to work required full time schedule consisting of 3 shifts 8am-4:30pm EST and 2 shifts 11:30am-8pm EST. and potentially ad hoc Saturdays (8am-12pm).
Attendance and punctuality are a must. (Reliable transportation is required.)

Required Experience:

SummaryFor over 26 years FHC has been committed to delivering exceptional customer experiences. Were expanding and looking for motivated compassionate individuals to join our team as Asset Recovery Representatives. If you thrive in a fast-paced environment and enjoy helping customers resolve financi...