VP, Logistics and Customer Operations

BUILT ON FLAVOR. FUELED BY PEOPLE.

Whats it like to work at Kinders Well theres a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that theres also plenty of hard work. Because we dont just like flavor were obsessed with it.

With over 100 products sold nationwide were now a top-five brand in multiple flavor categories at Costco Walmart Whole Foods and more. Were not your typical CPG company. Privately held and founder-led we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable.

As we expand globally and approach $1 billion in revenue we need more smart-and-scrappy flavor-obsessed people to come aboard. If youre looking for a place where you can see the real impact of your work... this is it!Every day youll be part of a journey to add flavor to millions of meals and lives.

Why Join Kinders

At Kinders we offer a unique opportunity to be part of a high-growth company that values excellence innovation and teamwork. We are looking for a transformational leader who can elevate our logistics and customer operations functions while preserving our values-driven entrepreneurial culture. If youre passionate about delivering outstanding service building high-performing teams and scaling operations that fuel business growth we want to meet you.

How youll have an impact at Kinders:

The Vice President of Logistics and Customer Operations is a key executive leader responsible for optimizing Kinders end-to-end logistics and customer order fulfillment processes ensuring operational excellence regulatory compliance and a best-in-class customer experience. This role leads Kinders domestic and international logistics operations including temperature-controlled and global freight as well as the Customer Operations function which manages the complete order-to-cash process customer order entry inventory deployment and inventory control.

The ideal candidate will be a strategic and collaborative leader with a proven track record in building scalable customer-focused supply chain and operations organizations within a high-growth CPG environment. They must bring strong expertise in logistics execution international trade compliance cold chain management and customer service performance.

Key Responsibilities:

Logistics Strategy & Execution

• Develop and execute a comprehensive logistics strategy aligned with Kinders growth plans customer expectations and product portfolio complexity.

• Oversee transportation distribution 3PL partnerships and warehouse operations including cold chain logistics for temperature-sensitive products.

• Manage international freight customs clearance and global trade compliance including import/export documentation tariff strategies and regulatory alignment with FDA USDA FSMA and CBP standards.

• Lead initiatives to improve cost-efficiency on-time delivery and logistics visibility across the network.

Customer Operations & Service Excellence

• Lead the Customer Operations team including responsibility for order-to-cash processes customer order entry order fulfillment inventory deployment and inventory accuracy.

• Ensure seamless accurate order processing with a focus on speed service and communication.

• Optimize inventory deployment strategies to ensure the right product is in the right place at the right time to support customer demand.

• Drive alignment across Sales Finance Supply Chain and Operations to support accurate pricing order confirmation invoicing credit resolution and cash collection.

• Define and track customer service KPIs including order accuracy fill rates case cuts lead times and complaint resolution.

• Champion a customer-first culture that strengthens partnerships with both internal stakeholders and external customers.

• Lead the development and execution of a proactive customer deductions strategy related to logistics and fulfillment issues (e.g. shortages late deliveries damages) in close coordination with Customer Service Sales and Finance.

• Analyze deduction trends and root causes to identify operational improvements recovery opportunities and customer-specific resolution strategies while ensuring alignment with Kinders customer service standards and financial controls.

Compliance Risk & Cold Chain Oversight

• Ensure full compliance with relevant domestic and international logistics trade food safety and temperature-control regulations.

• Manage risk mitigation strategies related to cold chain integrity carrier reliability customs delays and geopolitical shifts.

• Drive improvements in real-time temperature monitoring traceability and incident response for temperature-sensitive SKUs.

Technology Data and Process Improvement

• Leverage supply chain and ERP systems (e.g. SAP Anaplan WMS/TMS) to enhance visibility reporting and customer service responsiveness.

• Implement and improve automation self-service tools and data analytics to reduce errors and improve decision-making.

• Promote continuous improvement initiatives across both logistics and customer operations teams.

People & Culture Leadership

• Build lead and develop high-performing teams in both logistics and customer operations fostering a culture of collaboration accountability and innovation.

• Coach and mentor leadership within each function ensuring team alignment with Kinders values and universal competencies.

• Lead through change by modeling agility communication and solution-orientation in a rapidly evolving environment.

What You Bring to the Table:

Required Qualifications

• 15 years of leadership experience in logistics customer service or supply chain operations including experience in a CPG food & beverage or consumer goods company.

• Demonstrated success in order-to-cash process ownership customer service excellence and inventory deployment strategy.

• Experience with international logistics import/export customs compliance and temperature-controlled distribution.

• Strong background in managing 3PLs global freight forwarders and cold chain partners.

• Expertise in supply chain systems including ERP (SAP or equivalent) transportation management systems (TMS) and customer order platforms.

• Deep understanding of trade regulations food safety standards and customer delivery requirements.

• Proven ability to lead in a fast-paced entrepreneurial high-growth environment balancing execution with strategy.

• Excellent people leadership communication and cross-functional collaboration skills.

Preferred Qualifications

• Experience implementing digital transformation initiatives across logistics or customer service functions.

• Background in data-driven service level reporting and automation for customer operations.

• Familiarity with retail and foodservice customer requirements including EDI ASN and retailer scorecard management.

Things About the Way We Work:

• No two days here are the same.

• Culture is crucial. We believe in our people for who they truly are and the value they can add to Kinders. We strive on leaving our egos at the door and bringing our true selves to work every day.

• We try to be good team members and good communicators but we dont live by hierarchy and structure everyone is a difference maker here.

• We make a lot of decisions in the face of incomplete information our team embraces ambiguity and tries to make good decisions fast rather than great decisions slow.

• We believe our job is to take smart risk not to eliminate risk.

• We believe in growing our skills and becoming a better company with more managerial expertise but we are an entrepreneurial company at heart.

• We arent trying to be average we want to do exceptional things and we are willing to work hard to achieve them.

Location & Travel

The position will be based out of our Walnut Creek CA office.

We strongly believe in the power of culture and community and have a hybrid work structure with 4 days in the office on a weekly basis to encourage collaboration and personal connections that will allow us to better serve our customers and consumer and to have more fun. Our open-plan office has height-adjustable desks conference rooms phone booths well-stocked kitchens full of snacks and drinks and more.

Travel to Kinders Logistics network location will be required but should be no more than 20% of work schedule.

The expected starting salary range for this role is $230000- $255000 per year.We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education qualifications performance and business needs.

SEASONED FOR SUCCESS:

• No two days here are the same.
• We try to be good team members and good communicators but we dont live by hierarchy and structure everyone is a difference maker here.
• We make a lot of decisions in the face of incomplete information our team embraces ambiguity and tries to make good decisions fast rather than great decisions slow.
• We believe our job is to take smart risk not to eliminate risk.
• We believe in growing our skills and becoming a better company with more managerial expertise but we are an entrepreneurial company at heart.
• We arent trying to be average we want to do exceptional things and we are willing to work hard to achieve them.

BENEFITS THAT BRING MORE TO THE TABLE:

We offer a range of total rewards that may include paid time off 401k bonus / incentive eligibility equity grants competitive health benefits and other family-friendly benefits including parental leave. Kinders benefits vary based on eligibility and can be reviewed in more detail during the interview process.

WHERE EVERY INGREDIENT MATTERS:

Kinders is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need any accommodation during the application process or to perform these job requirements please reach out to us at