Representative I Technical Support
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Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Department:
Job Summary
Emersons 130 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations molding us into the company we are today. By joining us as a Representative I Technical Support you will have the opportunity to exhibit your customer service skills and build a positive relationship with our customers by providing pre- and post-sales support to our end users and channel partners.
In this capacity you will ensure and maintain a high level of customer service by accurately processing purchase orders and handling inquiries through phone and email. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you apply now and join our team in Mandaluyong City Philippines!
In This Role Your Responsibilities Will Be:
- To provide customers with information regarding products.
- To educate promote or sell products to customers to help meet their needs; suggest support literature videos and other marketing tools according to the companys established programs and marketing initiatives.
- To process orders received by telephone fax and email.
- To assist customers in tracking shipments and determining their status.
- To process and authorize returns.
- To partner with customers to diagnose and troubleshoot technical problems.
To effectively identify and evaluate alternative solutions to customer concerns before making decisions in a timely manner.
Who You Are:
- You have the agility flexibility and strong drive for results and you exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate high-quality reports. You are proactive and highly innovative in approaching problem-solving and you can respond quickly to changing support demands. You can proficiently communicate ideas tackle challenging calls collaborate and efficiently work with people at any level excelling in a team environment.
- Excellent English communication skills both written and verbal.
- Proven experience in using personal computers and Microsoft Office applications such as Outlook Excel Word and PowerPoint.
College undergraduates with relevant work experience and fresh graduates with excellent English communication skills are welcome to apply.
- Experience in customer service is a plus.
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
#LI-Hybrid
Required Experience:
Unclear Seniority
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
