IT Apprentice

Employer description:

Bates Group Comprising of (Bates IT) Information Technology (Bates Connect) Infrastructure & Communications (Bates FMC) Facilities Management & Construction and (Bates Health) Health Care Innovations welcome the opportunity to present our companies. Bates Group Services works autonomously whilst benefiting from a strong dynamic Group Management structure. Bates IT supplies information technology solutions and network support crucial to maintaining a competitive edge. Collaborating with Bates Connect engages a range of services within data infrastructure and communications systems ensuring flexibility throughout.

Responsibilities:

• Liaise with customers via phone Skype or email to assist with 1st line IT issues working in accordance to SLAs Bates IT quality standards and ITIL best practices
• Resolve 1^st line issues and requests such as systems access password resets & unlocks
• Troubleshooting hardware issues
• Maintain a customer focused approach delivering superb value to the customer base
• Provide excellent customer service at all times; offering empathy and patience to the users
• Take accountability and ownership for all assigned issues
• Answer telephone calls in a professional confident and timely manner with a strong focus on first time fixes
• Contribute to the continual service improvement culture

Desirable skills:

• Experience of working in a customer service role
• Basic general fault diagnosis
• Excellent customer service
• Strong communication skills
• A team player who is self-motivated enthusiastic and keen to learn
• Diligent with good time management skills and the ability to prioritise tasks
• Proactive approach to work with a positive and flexible attitude

• 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3 (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

Working hours: 37.5 hours per week 9am - 5.30pm (1hour lunch break)

Benefits:

• Work uniform
• Regular team outings
• Pension scheme
• Mentored by very experienced team members

Future prospects:

• Possibility of full time employment

About QA:

Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 50000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed.

Interested Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.