IT Knowledge Developer

Were Kingfisher A team made up of over 74000 passionate people who bring Kingfisher - and all our other brands: B&Q Screwfix Brico Depot Castorama and Koctas - to life. Thats right were big but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And thats where you come in.

At Kingfisher our customers come from all walks of life and so do we. We want to ensure that all colleagues future colleagues and applicants to Kingfisher are treated equally regardless of age gender marital or civil partnership status colour ethnic or national origin culture religious belief philosophical belief political opinion disability gender identity gender expression or sexual orientation.

We are open to flexible and agile working both of hours and location. Therefore we offer colleagues a blend of working from home and our offices located in London Southampton & Yeovil. Talk to us about how we can best support you!

Wehave abrand newopportunity for an IT Knowledge Developer to join this roleyoullplaya key role in making IT support simpleclearand accessible for everyone. By creating highquality knowledge content and improving how information is sharedyoullhelp colleagues resolve issues faster and have a better everyday experience with IT.

This role will be based at our B&Q Head Office just outside Southampton with an expectation of 12 days a month in the office.

• Createstructureandmaintainclear userfriendly IT knowledge articlesFAQsand guidance within the Knowledge Management System.

• Translate complex technical information into concise content that works for selfservice tools ITcolleaguesand virtual agent solutions.

• Review and improve existing knowledge to ensure it staysaccuraterelevantand easy to use.

• Own and improve the IT Knowledge Management process including governance versioncontroland quality standards.

• Use feedback usagedataand analytics to continuously improve content and knowledge effectiveness.

• Work closely with IT teams and subject matter experts to capture solutionsprocessesand recurring incident knowledge.

• Support adoption of the knowledge base by promoting best practice and training colleagues across IT teams.

• Practical experience in a Knowledge Management or knowledge content role within an IT environment.

• Strong written communication skills with the ability to turn technical detail into clear accessible content.

• Confidence working with stakeholders and managing knowledge processes endtoend.

• An analytical mindset using data and feedback to improve content and user experience.

• A broad technical understanding including awareness of how AI can support Knowledge Management.

Be Customer Focusedconstantly improving our customers experience

• Ilistento mycustomers

• I use available data to help make decisions

Be Human acting with humanity and care

• I do the right thing

• I am respectful

Be Curious thrive on learning thinking beyond the obvious

• I build and sharenew ideas

• I try new things and share my learnings

Be Agile working with trustpaceand agility

• I have courage to be creative

• Done is better than perfect I aim for 80/20

Be Inclusive acting inclusively in diverse teams to work together

• I embrace allyship

• I have self-awareness and a desire to learn

Be Accountable championing the plan to deliver results and growth

• I own my actions

• I understand the Kingfisher plan and how it relates to my role

At Kingfisher we value the perspectives that any new team members bring and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.

In return we offer an inclusive environment where what you can achieve is limited only by your imagination! We encouragenew ideas actively support experimentation and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisherhere!

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Interested Great apply now and help us to Power the Possible.

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