Associate Analyst, Parcel Support
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Job Location:
Lakeland, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
Why Work for Saddle Creek
Saddle Creek Logistics Services succeeds by promoting a diverse friendly and respectful teamwork environment. As a vital service provider we not only make a difference in our community but offer our associates opportunities to enhance their skills build meaningful careers and end each day with a sense of accomplishment. If youre looking for a family-oriented company that lives by its values and offers competitive pay and benefits join our team today.
Note that if you are viewing this posting on an external job board (such as Indeed LinkedIn ZipRecruiter etc.) unless specifically stated in the posting the provided salaryestimatesmay not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background skills and compensation requirements.
Summary
The Analyst Parcel Support is responsible for supporting parcel clients and internal parcel shipping facilities in support of Saddle Creeks growing omni-channel fulfillment programs. The analyst will complete and distribute monthly parcel client freight invoices in accordance with standard practices and within timelines established by Finance. The Analyst will support the parcel shipping operations and clients both by timely completion of recurring tasks as well as troubleshooting and resolving ad-hoc support requests.
Responsibilities
- Utilize systems to prepare parcel client freight invoices and backup reports using both established and ad hoc reports
- Collect all information needed to calculate parcel freight billing receivables (weights dimensions zones etc.)
- Validate and audit charges from various systems to produce accurate parcel freight invoicing results
- Collaborate with various departments (Finance Operations IT) to resolve parcel billing discrepancies
- Issue parcel freight invoices and prepare estimates within the companys financial close schedule
- Manage parcel freight payables and help address client questions regarding bills and disputes
- Interpret parcel freight contracts in order to maintain and update billing rate cards/rules for all assigned accounts
- Act as the lead contact for the testing and validation of parcel billing process changes within assigned locations/accounts
- Complete assigned recurring tasks designed to support the parcel shipping operations and billing functions
- Provide root cause analysis to support process improvements within functional areas
- Provide data as requested to support both internal and external parcel customers
- Proactively make suggestions for process improvements that can help decrease the time necessary to complete tasks
- Report on activity to upper management
Qualifications
Education/Experience
- Bachelors Degree preferred but not required
- Two years of experience required
Knowledge Skills and Abilities
- Solid judgment problem-solving and decision-making skills
- Strong knowledge of MS Office with an expertise in Excel
- Able to recognize problems and implement solutions
- Strong organizational and work prioritization skills and attention to detail
- Ability to work with many people in a variety of roles within the organization as well as customers and vendors
- A proven record of taking initiative and responsibility both individually and as a member of a team
#LI-MC1
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Benefits:
Benefits packageincluding medical dental vision HSA and medical reimbursement
Annual bonus eligibility
401(k) match
Vacation and holiday pay
Employee assistance and identity theft protection
Career development and opportunity for internal promotions
Tuition reimbursement for further education
Company paid life insurance and short term disability
Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race gender national origin ancestry age color religious creed marital status genetic information sexual orientation gender identity gender expression sex (including pregnancy breastfeeding and related medical conditions) mental or physical disability medical condition military and veteran status or any other status or condition protected by applicable federal state or local laws governmental regulations and executive orders. View the EEO poster the E-Verify Postinghere.
Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity please send an e-mail toand let us know your contact information and the nature of your request.
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
