Service Desk Operator (French & English)

What does it feel like to be a Service Desk Operator in Netcompany 

As a Service Desk Operator you will:

• Log categorize prioritize diagnose resolve escalate and close incidents while maintaining ownership and communication.
• Provide technical expertise by handling requests regarding Windows environments common desktop software hardware automated software distribution telephony video conferencing and mobile devices (iPhone iPad Microsoft Surface Pro).
• Manage logging and escalation cases by accurately logging all incidents and requests categorizing and prioritizing them appropriately.
• Ensure timely updates maintain a professional attitude and provide clear communication to customers throughout the resolution process.
• Support coverage. If needed you may be required to provide after-hours and on-call support. 
• Provide onsite & IMACD Support by intervening at user locations and perform Install Move Add Change and Decommission (IMACD) tasks.

Qualifications :

What would make you a fit for the role:

•  A Bachelors or Masters degree in Computer Science IT or similar 
•  Excellent knowledge of English and French
•  Understanding of networking and networking protocols;
•  Flexibility and stress resilience with ability to work in a co-operative way;
•  Customer and Service focus with attention to detail together with problem solving skills; 
•  Spoken and written interpersonal communication and presentation skills;

What is a plus for the role: 

•  Experience with MS Office Suite and with Microsoft OS (Windows 7 and 10);
•  Knowledge of mobile devices and mobile phone services; ticketing and CMDB tools;
• Experience in troubleshooting PCs/Laptops/Tablets VPN etc.;

Additional Information :

Being a part of the Netcompany team you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation 
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment and have the opportunity to work alongside well-experienced professionals on challenging large-scale projects that directly impact millions of citizens around the globe then this is the place to be!

Are you ready to shape the future technological landscape in Europe

#LI-CF 

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: Work :

No

Employment Type :

Full-time