Front Desk Manager Borgo Pignano Florence (EN)

Firenze - Italy

Monthly Salary: Not Disclosed

Posted on: 07-11-2025

Vacancies: 1 Vacancy

Job Summary

BRIEF ROLE DESCRIPTION

As the Front Desk Manager at Borgo Pignano you will take full ownership of the front desk operations leading the team to deliver exceptional guest experience while ensuring operational excellence. You will play a critical role in upholding our high service standards driving team performance and fostering collaboration across departments to maintain the hotels reputation for outstanding hospitality.

Reports to: Director of Rooms

MAIN RESPONSIBILITIES

Lead manage and motivate the front desk team by providing training coaching and clear performance expectations to ensure a professional positive and service-driven culture.
Oversee all front desk operations including guest check-in check-out room assignments reservations billing cash handling and administrative functions ensuring accuracy efficiency and compliance with GDPR and company policies.
Handle complex guest inquiries and resolve escalated complaints with diplomacy and tact to maintain guest satisfaction and loyalty.
Develop and implement procedures to optimize front desk workflows enhance service quality and improve guest experiences.
Collaborate strategically with housekeeping maintenance food & beverage and other departments to guarantee coordinated service delivery with special focus on VIP guests and special requests.
Monitor daily preparations and facilitate effective communication across shifts and departments to ensure operational continuity and readiness.
Ensure strict adherence to security protocols and efficiently manage emergency situations in line with company standards.
Maintain and analyze accurate guest records financial reports and operational data to support informed decision-making.
Provide regular performance feedback conduct evaluations and identify training needs to support continuous team development.
Enforce hotel policies and standards consistently to uphold Borgo Pignanos brand and reputation.
Drive initiatives that contribute to a positive respectful and inclusive workplace culture.
Undertake additional leadership responsibilities as assigned by senior management.

Qualifications :

REQUIREMENTS

Minimum 2 years experience in Front Office of 5 stars hotels
Evidence of self-development and development of others
Excellent verbal and written communication skills for interacting with guests and staff in English. Second language is a plus.
A strong commitment to providing exceptional customer service. Proficiency in using property management systems (PMS) such as Opera Cloud and Microsoft Office Suite
References

Additional Information :

WHAT WE OFFER

Start date: May 2026 with an 8-month fixed-term contract as per the National Collective Labour Agreement for the Tourism Sector with the aim of conversion to a permanent contract in 2027.
40 hours per week over 5 days with two rotating days off.
Internal training on operational procedures and introduction to the Relais & Châteaux circuit.
Training on Quality assessment and sector regulations.
Welfare credit provided based on guest satisfaction.
Company canteen.
Uniform and uniform laundry service.

No lodging facilities

Workplace: Florence Via Bolognese 89

Il presente annuncio è rivolto ad entrambi i sessi ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità ai sensi dei decreti legislativi 215/03 e 216/03.

Invia il tuo CV completo di fotografia e di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 GDPR e saranno utilizzati esclusivamente per la selezione in corso. Lofferta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91. Non verranno prese in considerazione candidature che non rispecchino i requisiti richiesti

Remote Work :

Employment Type :

Full-time

BRIEF ROLE DESCRIPTIONAs the Front Desk Manager at Borgo Pignano you will take full ownership of the front desk operations leading the team to deliver exceptional guest experience while ensuring operational excellence. You will play a critical role in upholding our high service standards driving tea...

BRIEF ROLE DESCRIPTION

Reports to: Director of Rooms

MAIN RESPONSIBILITIES

Lead manage and motivate the front desk team by providing training coaching and clear performance expectations to ensure a professional positive and service-driven culture.
Oversee all front desk operations including guest check-in check-out room assignments reservations billing cash handling and administrative functions ensuring accuracy efficiency and compliance with GDPR and company policies.
Handle complex guest inquiries and resolve escalated complaints with diplomacy and tact to maintain guest satisfaction and loyalty.
Develop and implement procedures to optimize front desk workflows enhance service quality and improve guest experiences.
Collaborate strategically with housekeeping maintenance food & beverage and other departments to guarantee coordinated service delivery with special focus on VIP guests and special requests.
Monitor daily preparations and facilitate effective communication across shifts and departments to ensure operational continuity and readiness.
Ensure strict adherence to security protocols and efficiently manage emergency situations in line with company standards.
Maintain and analyze accurate guest records financial reports and operational data to support informed decision-making.
Provide regular performance feedback conduct evaluations and identify training needs to support continuous team development.
Enforce hotel policies and standards consistently to uphold Borgo Pignanos brand and reputation.
Drive initiatives that contribute to a positive respectful and inclusive workplace culture.
Undertake additional leadership responsibilities as assigned by senior management.

Qualifications :

REQUIREMENTS

Minimum 2 years experience in Front Office of 5 stars hotels
Evidence of self-development and development of others
Excellent verbal and written communication skills for interacting with guests and staff in English. Second language is a plus.
A strong commitment to providing exceptional customer service. Proficiency in using property management systems (PMS) such as Opera Cloud and Microsoft Office Suite
References

Additional Information :

WHAT WE OFFER

Start date: May 2026 with an 8-month fixed-term contract as per the National Collective Labour Agreement for the Tourism Sector with the aim of conversion to a permanent contract in 2027.
40 hours per week over 5 days with two rotating days off.
Internal training on operational procedures and introduction to the Relais & Châteaux circuit.
Training on Quality assessment and sector regulations.
Welfare credit provided based on guest satisfaction.
Company canteen.
Uniform and uniform laundry service.

No lodging facilities

Workplace: Florence Via Bolognese 89

Il presente annuncio è rivolto ad entrambi i sessi ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità ai sensi dei decreti legislativi 215/03 e 216/03.

Remote Work :

Employment Type :

Full-time

Key Skills

Customer Service
Hotel Experience
Dentrix
Hospitality Experience
Dental Receptionist
Medical office experience
Office Experience
Dental Office Experience
Front Desk
Eaglesoft
Medical Receptionist
Phone Etiquette

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About Company

Relais & Châteaux

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn ... View more

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