Operations Coordinator- Palos Health Home Health Hospice Full-time Days

Northwestern Memorial Healthcare

Job Location:

Lemont, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Hours are: 8:30 a.m. - 5:00 p. m. No weekends

The Operations Coordinator reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

Responsibilities:

Supervise and direct the offices front-line clerical and financial staff.
Participate in interviewing hiring training progressive discipline dismissals and performance appraisals.
Oversee and direct day to day office operations within budget guidelines.
Manage providers schedules with templates and optimize patient care hours to enhance productivity.
Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction provider productivity and efficiency and staff productivity.
Conduct timely and accurate cash management duties including overseeing the collection of co-pays and patient balances in-house cash balances and bank deposits.
Ensure that service excellence is delivered and perform service recovery whenever necessary.
Manage office supplies within budget.
Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
Participate in leading practice staff meetings on a regular basis.
Attend and actively participate in manager/supervisor meetings.
Ensure that patient dignity and confidentiality are maintained at all times.
Review and approve automated time reports for accuracy.
Develop tools to support staff and enhance efficiency.
Provide input into staff performance reviews. May participate with manager in conducting staff performance reviews.
Provide one to one coaching and mentoring.
Plan execute and resolve all routine technical needs of the practice (phone copiers fax machines PCs etc.).
Monitor daily transaction activity to ensure compliance with procedures.
Resolve complex or critical situations involving patients staff and customers: consults with manager for guidance as needed (e.g. complaints discipline etc.).
Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction provider productivity and efficiency staff productivity cost-savings and operational efficiencies.
Develop and implement policies and procedures as needed to support the practice.
Complete other duties as assigned.

Qualifications :

Required:

Bachelors degree or in lieu of degree at least 5 years of work experience in an outpatient center.
Minimum of three years of work experience in a medical or related business.
Comprehension of insurance plans including HMO PPO POS commercial Medicare and Medicaid.
Solid understanding of patient flow in a provider office.
Leadership experience.
Working knowledge of medical software Word and Excel.

Preferred:

Knowledge of CPT and ICD-10 coding.
Supervisory experience.
Experience managing/supervising daily cash activity and reconciling income reports with daily payments.

Additional Information :

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

If we offer you a job we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Remote Work :

Employment Type :

Full-time

Hours are: 8:30 a.m. - 5:00 p. m. No weekends The Operations Coordinator reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation...

Hours are: 8:30 a.m. - 5:00 p. m. No weekends

Responsibilities:

Supervise and direct the offices front-line clerical and financial staff.
Participate in interviewing hiring training progressive discipline dismissals and performance appraisals.
Oversee and direct day to day office operations within budget guidelines.
Manage providers schedules with templates and optimize patient care hours to enhance productivity.
Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction provider productivity and efficiency and staff productivity.
Conduct timely and accurate cash management duties including overseeing the collection of co-pays and patient balances in-house cash balances and bank deposits.
Ensure that service excellence is delivered and perform service recovery whenever necessary.
Manage office supplies within budget.
Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
Participate in leading practice staff meetings on a regular basis.
Attend and actively participate in manager/supervisor meetings.
Ensure that patient dignity and confidentiality are maintained at all times.
Review and approve automated time reports for accuracy.
Develop tools to support staff and enhance efficiency.
Provide input into staff performance reviews. May participate with manager in conducting staff performance reviews.
Provide one to one coaching and mentoring.
Plan execute and resolve all routine technical needs of the practice (phone copiers fax machines PCs etc.).
Monitor daily transaction activity to ensure compliance with procedures.
Resolve complex or critical situations involving patients staff and customers: consults with manager for guidance as needed (e.g. complaints discipline etc.).
Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction provider productivity and efficiency staff productivity cost-savings and operational efficiencies.
Develop and implement policies and procedures as needed to support the practice.
Complete other duties as assigned.

Qualifications :

Required:

Bachelors degree or in lieu of degree at least 5 years of work experience in an outpatient center.
Minimum of three years of work experience in a medical or related business.
Comprehension of insurance plans including HMO PPO POS commercial Medicare and Medicaid.
Solid understanding of patient flow in a provider office.
Leadership experience.
Working knowledge of medical software Word and Excel.

Preferred:

Knowledge of CPT and ICD-10 coding.
Supervisory experience.
Experience managing/supervising daily cash activity and reconciling income reports with daily payments.

Additional Information :

Benefits

Remote Work :

Employment Type :

Full-time

Key Skills

EMR Systems
Employee Relations
Typing
Patient Care
Clerical Experience
HIPAA
Computer Skills
EMT Experience
Medical Terminology
Transcription
Epic
Phone Etiquette

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About Company

Northwestern Memorial Healthcare

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for bett ... View more

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