Lead Solution Engineer
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Job Location:
Monthly Salary:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
Overview
We are seeking a highly skilled and experienced Lead Solution Engineer to serve as a senior technical expert and mentor within our Field Sales Support this role you will play a pivotal part in solving complex customer challenges designing innovative solutions and delivering compelling demonstrations of the Freshworks platform. As a technical pillar of the team youll guide and coach other Solution Engineers champion best practices and partner closely with Sales leadership to drive revenue growth and ensure technical success across mid-market and enterprise customer engagements.
Roles & Responsibilities
- Technical Leadership & Mentorship: Act as a senior technical resource and subject matter expert for the Solution Engineering team and broader sales organization. Mentor coach and support other Solution Engineers on best practices in solution design discovery and demonstration delivery. Lead by example on complex deals setting a high bar for technical excellence and customer engagement.
- Advanced Pre-Sales Engagement: Partner with SMB mid-market and enterprise customers to deeply understand their business challenges and technical requirements. Lead advanced discovery sessions architect robust solutions and deliver tailored product demonstrations and Proofs of Concept (POCs) for strategic and high-value opportunities. Confidently address complex technical inquiries and objections.
- Solution Design & Delivery: Drive user requirement gathering analysis and scoping for complex deals. Oversee the creation of high-quality pre-sales deliverables including proposals SoWs wireframes and RFP/RFI responses. Evaluate sales opportunities for technical feasibility and solution fit identifying risks and mitigation strategies.
- Collaboration & Strategy: Partner with Sales leadership to optimize technical resource deployment and strategy for key accounts. Build strong cross-functional partnerships with Product Management Engineering Customer Support and Implementation teams to ensure seamless customer experiences and provide field insights. Contribute to improving pre-sales tools processes and knowledge sharing.
- Product Evangelism & Continuous Learning: Articulate the technical value and business impact of Freshworks solutions to diverse audiences including C-level executives. Represent and evangelize the Freshworks platforms innovative capabilities and user experience. Stay ahead of product updates emerging technologies and industry trends to continuously strengthen technical and sales expertise.
Qualifications :
- 6 years of total experience with at least 35 years in Solution Engineering or Pre-Sales including experience in a lead or mentorship capacity.
- Proven expertise in technology sales/pre-sales with a deep understanding of both business and technical dimensions.
- Demonstrated ability to design and deliver engaging technical demonstrations and Proofs of Concept (POCs).
- Strong background supporting mid-market and enterprise customers and addressing complex technical and business needs.
- Exceptional organizational analytical and problem-solving skills.
- Excellent interpersonal written and verbal communication skills with the ability to simplify complex concepts for varied audiences.
- Experience influencing and collaborating within matrixed cross-functional organizations.
- Strong understanding of SaaS business models enterprise software and domains such as CRM CX or ITSM.
- Bachelors degree in Computer Science Engineering Information Technology or equivalent practical experience.
- Experience with the Freshworks product suite is a strong advantage.
Skills Inventory
- Pre-Sales Strategy & Technical Discovery
- Solution Design & Architecture
- SaaS and Cloud Application Expertise
- CRM CX and ITSM Domain Knowledge
- Demonstration Delivery & Proofs of Concept (POC) Development
- Technical Storytelling & Stakeholder Communication
- Mentorship & Team Enablement
- Cross-Functional Collaboration (Sales Product Engineering)
- RFP/RFI and Proposal Development
- Problem Solving & Analytical Thinking
- Continuous Learning & Product Evangelism
Additional Information :
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- ADAS
- Customer Service
- AI
- Computer Skills
- Retail Sales
- Product Demos
- Automotive Diagnostics
- Automotive Repair
- Business requirements
- Cash Handling
- Enterprise Sales
About Company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more
