Backend Support Specialist

Main tasks roles and responsibilities:

• Incident processing (3rd Level)
• Platform services within defined KPIs > 99% (incl. Customer KPIs/contracts and reporting)
• Scalable services fully automated as infrastructure as code
• Reliable and cost driven monitoring of the platform incl. 24x7 operations (incl. Customer communication)
• Working based on ITIL processes e.g Incident Problem and Request
  management)
• Architectural alignment with SW DEV
• Permanent cost checks
• Service Provider management (e.g SIM cards)
• Mass Data Updates
• Technical Specialist role for the charging infrastructure in operation.

Required Skills and Competencies:

• You love to analyze complex technical incidents and drive their resolution.
• You have experience in the exchange of agile development areas
• Ideally you have experience in DevOps methodology
• Ideally you have an ITIL v4 certification
• Experience in the EV charging business is an advantage
• You have good communication skills in English and ideally also in German

Qualifications :

Experiences and requirements:

Education:

• Completed studies in computer science business informatics or several years of sound practical experience in IT support areas
• Good IT knowledge of cloud services IT infrastructure and databases
• Sound knowledge of ITIL and initial contact with CRM systems (e.g. Salesforce)
• High level of motivation as well as customer and solution-oriented thinking
• Business fluent in written and spoken German and English

Work experiences time/seniority/sector:

• More than 3 years of professional experience in handling incidents plus experience in the area of ITIL process management.

Technical/ IT knowledge:

• ITIL certification

Language with level

• Fluent English
• Ideally understanding colleagues speaking German

Mobility requirements

• As per need usually 2-4 weeks per year to Germany or similar

Additional Information :

Why work with us

• Flexible working conditions with remote work possibility (in-person presence is required from time-to-time) you can have a real work-life balance.
• Modern newly renovated sustainable office with parking space and bicycle storage area in the heart of Budapest.
• Competitive salary benefits and compensation packages (Medicover health insurance bonuses an extra day off on your birthday eyeglasses contribution).
• Supportive diverse and highly skilled community.
• Ability to really make a difference and build new processes from scratch you can participate in the formation and shape of the BSC processes.
• KOSTAL is a dynamically developing company (10-20% yearly growth in the automotive and solar industry) an independent family-run business which provides much flexibility.
• You can enjoy our value-oriented work culture: we are down-to-earth appreciative inspiring and innovative.

If you are looking for new challenges we are looking for you! Shape the future of KOSTAL Hungary while building an international career at a 100 years old German company! Our flexible working conditions and the excellent team at KOSTAL make the perfect place for your ambitions.

Remote Work :

Yes

Employment Type :

Full-time