Client Consulting Senior Manager

Team Summary

Visa Consulting & Analytics (VCA) is known for its multi-disciplinary teams payments expertise and its unique VisaNet data-driven insights.  We support Visas ecosystem of partners by advising them on payments strategy proposition design digital solutions and portfolio optimisation.  Our clients include banks retailers fintechs airlines and government agencies.

The VCA Australia NZ and the Pacific Islands team sits within the Asia Pacific advisory practice and has offices in Sydney Melbourne and Auckland.

The Senior Manager role reflects the increasing demand for VCA services from our clients. Based in Sydney the Senior Manager will report to Portfolio Optimisation Practice Lead in VCA AuNZPI Consulting team support projects across consulting service areas as well as driving practice development activities.

What we are looking for:

Our people are intellectually curious collegial and capable of building trusted relationships with clients.

We look for depth and breadth of experience rather than relying on age or job titles as proxies and hire for judgment and integrity.  You will be curious about the payments industry and keen to work alongside a multi-disciplinary team.  You will be comfortable managing a project end-to-end and under the guidance of Directors and Senior Directors based on the size of the engagements.

We are looking for:

• Compelling advisers: Candidates should have robust communication skills including strong oral and written capabilities and the ability to build trust with clients.
• Problem solvers: Candidates should be able to understand new issues quickly and develop a structured approach to problem statements with intellectual and analytical rigour.
• Team players: Strong team orientation collaborative diplomatic and flexible able to work effectively in a matrixed organisation.
• Resourceful self-starters: Motivated results-oriented candidates with the ability to progress multiple projects concurrently.  We are looking for candidates with a bias towards actions rather than passengers.
• Professionals: Strong detail orientation ensuring the highest level of quality/rigour in our recommendations to clients.

What a Client Consulting Senior Manager does at Visa

You will work on consulting engagements for Visas clients in Australia New Zealand and the Pacific Islands.  Our multi-disciplinary teams provide advice problem solving skills data insights and specialist expertise to drive growth and profitability in our clients payments businesses. Our clients are typcally banks within each market.

Typical engagements can include:

• Lifecycle management initiatives
• Digital customer experience
• Profitability optimisation
• Credit risk

You will be responsible for significant components of client engagements and in some cases end-to-end delivery of client engagements. Typically this will involve the Senior Manager interacting with the client team gathering and managing project inputs analysing data to form conclusions and recommendations developing and presenting compelling project reports and working with clients on executing recommendations. 

The full range of responsibilities are detailed below.

Responsibilities:

• Prepare client proposals and project plans identifying dependencies roles and responsibilities scope and outcomes / deliverables.
• Oversee project setup including stakeholder engagement interview guides and client data requirements.
• Ensure project engagements remain on track utilising governance frameworks and mitigating / resolving complex problems that emerge during engagements.
• Prepare project materials including interview guides data requirements concepts frameworks.
• Undertake client interviewing collecting and analysing inputs such as client information data processes policies competitive and environmental information.
• Manage junior team member such as Managers Associates Analysts and Interns.
• Create develop and maintain Excel models.
• Identify solutions and recommendations that address client objectives and result in performance improvement.
• Create compelling PowerPoint presentations to illustrate findings ideas recommendations within consulting engagements and more broadly.
• Recommend approaches to clients providing guidance and at times physically supporting implementation at the client site.
• Collaborate with local client relationship managers /other functional teams to gain insights and support client engagement and execution

Our employee value proposition

VCA offers its consultants the ability to work with experienced management consultants and payments experts in a friendly collegial environment.  You will develop and/or enhance your core consulting skill-set including problem solving communication and project management skills. 

We firmly believe in family first and practice what we preach.  Unlike traditional consulting firms we can ensure our consultants are not overworked and offer generous maternity and paternity leave benefits.  You will also gain exposure to the ever-evolving payments industry.  Proven consultants often transition into other parts of Visas business including Product Sales and Marketing.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD.

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 3 or more years of experience with a PhD.

The ideal candidate will likely have:        

• 8 years of relevant experience in consulting or corporate strategy.
• Experience in payments or financial services.
• Exposure to customer experience design (using human centered design / design thinking).
• Excellent detail orientation ensuring the highest level of quality/rigour in reports and data analysis.
• Excellent presentation skills including strong oral and written capabilities.
• Experience in and passion for the power of analytics to yield insights and a proven ability to build models in Microsoft Excel to support business cases.
• Strong undergraduate academic accomplishment.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time