Senior Production Manager Millwork

The Millwork and Sign Shop Manager provides strategic leadership and operational oversight for all shop and field activities ensuring projects are delivered safely on time within budget and to the highest quality standards. This role directs goal-setting planning and performance across multiple teams aligning resources to meet cross-departmental project demands through effective portfolio and project management.

• Leadership & direction: Sets goals priorities and operating standards for Millwork and Sign Shop; aligns managers and crews to plan.
• Project portfolio management: Converts cross-department demand into an executable portfolio planning and tracking work in Project Management software and ensuring owners dependencies and timelines are clear.
• Drawings & scope validation: Receives and reviews shop drawings/blueprints; confirms scope dimensions materials methods and site conditions. Directs revisions/approvals before release to fabrication or field.
• Estimating & pricing: Develops and/or approves thorough estimates (labor materials equipment vendor/subcontract logistics) with clear assumptions and risks; aligns budgets with schedule and quality targets.
• Phase planning & readiness: Plans all phasespre-con procurement fabrication finishing installation and close-outsequencing long-lead items capacity and access so projects run to plan without emergency expedites; track actuals vs. estimate and correct variances early.
• Schedule & throughput: Maintains the master schedule and WIP in Project Management software; track milestones remove blockers and deliver on time.
• Safety & compliance: Champions safe practices training and audits for shop and field work; ensures equipment readiness and required documentation.
• Quality & workmanship: Defines and enforces standards for fabrication finishing and installation; prevent rework through targeted reviews.
• Standards & inspections: Uses routine walk-throughs checklists and quality standards to identify gaps confirms readiness and directs work that elevates asset condition and reliability.
• People development: Coaches shop managers; develops craft skills and bench strength; sets expectations and provides feedback/recognition.
• Budget & cost control: Plans labor/material mix reviews estimates/quotes monitors cost-to-complete and drives efficiency without compromising quality.
•  Materials & vendor readiness: Oversees sourcing lead times and inventory posture; maintains vendor performance and readiness of critical equipment.
• Cross-functional coordination: Partners with resort stakeholders and multiple departments to align scope site access and timelines; communicates changes and impacts.
• Standards & documentation: Ensures drawings/specs/templates and shop documents are current and controlled; requires clean closeouts and lessons learned.
• Operational reporting: Publishes a steady cadence of status updates on schedule risks capacity and quality/safety metrics using HotSOS to monitor labor and productivity and to inform capacity/utilization reporting.
• Continuous improvement: Identifies and pilots process improvements in layout methods changeover and waste; scale what works and measure results.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duties and responsibilities satisfactorily. Additionally the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

Experience:

• 8 years in millwork/cabinetry signage or closely related fabrication/installation operations
• 5 years leading managers and multi-disciplinary shop/field teams
• Proven oversight of a project portfolio serving multiple departments and resort stakeholders with on-time delivery across concurrent projects/service work.
• Demonstrated ownership of safety programs and quality standards for shop and field installs with measurable improvements (e.g. incident reduction rework down schedule hit rate up).
• Track record managing labor and productivity reporting through a CMMS (e.g. HotSOS) and using those metrics to make capacity/utilization decisions.
• Hands-on experience running portfolio schedules and WIP in a project tool (e.g. Asana) to plan work assign owners and drive completion.
• Experience with budgeting and cost control: labor/material planning quotes/estimates cost-to-complete and variance management.
• Direct involvement in materials and vendor readiness (lead times inventory posture vendor performance) that protects schedules.
• Successful stakeholder management across multiple departments; clear communication up down and across the organization.

Education & Certifications:

• High School diploma required. 
• Bachelors degree preferred; equivalent experience will be considered.
• Project Management PMP or CAPM and/or other certifications preferred. 
• Valid drivers license issued by the state of employment is required.

Skills/Knowledge:

• Excellent verbal and written communication; collaborates effectively with resort stakeholders and cross-department teams.
• Proficient in reading and interpreting blueprints drawings specifications and technical documents.
• Demonstrated ability to lead managers and craft teams align priorities and build consensus among diverse stakeholders.
• Strong planning and prioritization; manages concurrent project portfolios and shifting demands.
• Skilled in capacity planning and schedule control; anticipates dependencies site access and resource constraints.
• Technology-savvy; proficient with Microsoft 365 (Excel PowerPoint Word Teams) and SharePoint and experienced with project-management software such as Asana; quick to learn new systems and tools.
• Experienced using CMMS platforms (e.g. HotSOS) to track labor and productivity and translate metrics into capacity/utilization actions.
• Solid cost awareness including labor/material drivers basic estimating and cost-to-complete tracking.
• Knowledge of materials finishes lead times and vendor coordination practices that protect schedules.
• Strong analytical and problem-solving skills; interprets data and provides clear actionable insights.
• Proven ability to lead change and drive results in a fast-paced evolving environment.
• Bilingual English/Spanish preferred.

Travel Requirements: 

• This role requires up to 20% travel to resort locations with some travel potentially to out of state locations.

Supervisory Responsibilities: 

• Leads managers of specialty trade departments (e.g. millwork and sign) providing coaching and mentoring setting clear goals and feedback rhythms managing performance and driving succession planning training and recognition.

Additional Information :

Language Skills

Ability to read and interpret technical drawings/specifications safety rules operating/maintenance instructions and procedure manuals to perform work safely accurately and in compliance with standards. Ability to write clear emails reports schedules and presentations; document instructions and status updates; and convey safety-critical or time-sensitive information to managers Team Members vendors and resort partners. Able to present and explain plans priorities and changes to mixed technical/non-technical audiences and de-escalate or resolve issues professionally. Bilingual English/Spanish preferred (not required).

Why Westgate

• Comprehensive health benefits medical dental and vision
• Paid Time Off (PTO) vacation sick and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life Disability Accident Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

Remote Work :

No

Employment Type :

Full-time