Project Manager
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Job Location:
Conway County, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Project Manager
Location: Onsite - Cleveland OH
Experience: 8-10 Years
Job Summary
We are seeking an experienced Project Manager with strong exposure to Banking Contact Center operations to drive strategic initiatives improve operational effectiveness and ensure successful project delivery. The role requires close collaboration with cross-functional stakeholders independent ownership of projects and strong communication with leadership teams.
Key Responsibilities
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Lead and manage end-to-end project execution aligned with business and strategic objectives
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Collaborate with business operations and technology stakeholders to implement process improvements
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Schedule and conduct regular stakeholder meetings and project reviews
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Track project progress and provide timely status updates to senior management
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Create reports and dashboards to deliver insights on project performance and operational efficiency
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Identify risks dependencies and mitigation plans particularly in operational and regulatory contexts
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Support execution of strategic initiatives within Banking Contact Center environments
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Ensure projects are delivered on time within scope and with minimal supervision
Required Skills & Experience
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8-10 years of hands-on Project Management experience
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Strong knowledge of Banking and Financial Services specifically Contact Center Operations
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Experience creating reports dashboards and management presentations
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Proven ability in problem-solving stakeholder management and communication
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Understanding of Operational Risk Management within banking environments
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Ability to work independently with a proactive and positive attitude
Core Competencies
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Project Management
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Banking & Financial Technology
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Contact Center Operations
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Stakeholder Engagement & Collaboration
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Communication & Presentation Skills
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Operational Risk Management
Nice to Have
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Experience working in regulated financial environments
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Exposure to process optimization or transformation initiatives
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Familiarity with reporting tools and project tracking methodologies
Work Environment
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Onsite role based in Cleveland OH
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High collaboration with business operations and leadership teams
Key Skills
- Project Management Methodology
- Project / Program Management
- Construction Estimating
- Construction Experience
- PMBOK
- Visio
- Construction Management
- Project Management
- Project Management Software
- Microsoft Project
- Project Management Lifecycle
- Contracts
