Quick Lane Manager
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Job Location:
Urbana, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are always looking for bright motivated and energetic professionals to add to our world-class team. Our dealership works as a team and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers then we want to get to know you!
Contact us for the latest employment opportunities and to schedule an interview with our general manager.
Job Description
The Quick Lane Manager oversees the daily operations of the Quick Lane Service Department ensuring that all maintenance and light-repair work is performed efficiently accurately and with outstanding customer service. This role is ideal for a hands-on leader who thrives in a fast-paced environment and has a passion for mentoring technicians and service advisors.
The ideal candidate will bring experience in service management or lane leadership excellent communication skills and a drive to create a smooth customer-focused experience from start to finish.
Responsibilities
Manage day-to-day operations of the Quick Lane department
Supervise coach and develop service advisors and technicians
Ensure all maintenance work meets Ford and dealership standards
Monitor workflow productivity and customer satisfaction
Schedule and assign repair orders to technicians based on skill and workload
Oversee parts ordering and ensure timely availability for scheduled services
Maintain a clean organized and efficient service environment
Resolve customer concerns promptly and professionally
Track key performance metrics and drive department profitability
Collaborate with the Service and Parts Managers to improve processes and service flow
Qualifications
Previous experience as a Quick Lane Manager Service Advisor or Team Lead preferred
Strong leadership and communication skills
Ability to multitask and manage a busy service lane
Knowledge of basic vehicle maintenance and repair procedures
Experience with DMS or CRM systems (Dealertrack CDK or Reynolds & Reynolds preferred)
Customer-first mindset with strong problem-solving skills
Valid drivers license and clean driving record
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
The Service BDC Representative is responsible for handling all inbound and outbound service-related calls, scheduling service appointments, following up on decl...
