Customer Care Consultant Portal Support (Hybrid)
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Job Location:
Schaumburg, IL - USA
Monthly Salary:
$ 40000 - 43000
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
Our organization is focused on business to business customers who include state and local entities federal government agencies authorized channel partners and resellers. Customer Care Consultants are responsible for supporting inbound calls which involve resolving a wide variety of complex customer issues. The Portal Support team is the primary point of contact for customers (internal and external) that are experiencing technical issues with various Motorola Solutions Portals. Call types include troubleshooting technical issues as it relates the Portals used by our Customers and Partners. Hours of operations are from 7am-6pm CST with phone support from 8am-5pm Monday-Friday.
Job Description
ESSENTIAL JOB FUNCTIONS
Troubleshoot and resolve customer system and access issues through cases or phone calls
Salesforce Case Management
Chat Support
Network with internal business partners in order to resolve a customers issues
Perform user setups as it relates to Portal access
Exercise multi-tasking skills when managing multiple systems and applications during customer interactions
Analyze and resolve moderately complex system issues
Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions
Recommend continuous process improvements within the team
DESIRED BEHAVIORS
Customer-focused; detail-oriented individual
A confident individual who is willing to assume responsibility
Adaptive and flexible (processes)
Ability to work and make decisions with minimal supervision
Individual contributor and team player
REQUIREMENTS:
A new graduate with a Bachelors degree OR a Candidate with a minimum of two (2) years experience in customer service/support
Exhibit strong ownership and follow through. Agents own the customers issue and drive the resolution to ensure the customer is satisfied with the end result
Strong observation and researching skills. Consultants need to research and pursue information that assists in resolving the customers issue
Strong determination in the face of challenges Volume is constant and consultants must answer every call without hesitation. Our customers count on dependable and reliable support
Strong verbal and written communication skills
Exceptional interpersonal skills required
Experience with Salesforce (Service Cloud)
Target Base Salary Range:$40000-$43000
Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.
#LI-DB1
Basic Requirements
High School diploma or equivalent or New Graduate
2 years of technology networking experience or a Bachelors Degree in related field of study
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
New Grad
Referral Payment Plan
YesOur :
Incentive Bonus Plans
Medical Dental Visionbenefits
401K with Company Match
10 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.
Required Experience:
Contract
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Motorola Solutions, Inc., incorporated on March 9, 1973, is a provider of communication infrastructure, devices, accessories, software and services. The Company operates through two segments: Products and Services. It serves global customer base spanning federal, state, county, provin ... View more
