Sr. HR Business Partner

InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3200 customers across the utility government and insurance industriesInvoiceCloudssecure and innovative SaaS platform enhances the customer experience driving higher digital payment AutoPay and paperless adoption rates. By switching to InvoiceCloud clients can improve customer engagement and satisfaction while lowering costs accelerating payments and reducing staff workloads. To learn more visit.

Job Details:

The HR Business Partner will supportInvoiceCloudsIndia business byprovidingstrategic advice tolocalleaders and employees. Key responsibilities includeleadershipcoaching employee development recruitment and handling employee relations specific to the India market. The role will work closely with managers on change and talent management ensuring alignment with local business needs and culture.

As part of the global HR team this position collaborates withthe broader HR Business Partner teamTotal Rewards Operations Recruiting and Learning & Developmenttointegrate strategies share insights andmaintainconsistency across regions.

Key Responsibilities:

Leadership Coaching

• Act as a frontline resourcefor InvoiceCloud India employees partnering withtheextended leadership team people leaders and individual contributorson coaching development and employee relations matters.
• Play a key role in working with people leaders on change management and talent management initiatives.
• Provoke positive changes in people management by coaching and encouraging effective feedback loops between employees and managers.
• Partner with Learning & Development on leadership training and continuing education initiatives.

Organizational Design & Strategic Planning

• Identifyorganizational gaps and deploy impactful people strategies that enable the teams to perform effectively and scale efficientlywith an eye towards global best practices.
• Conduct talent reviews and begin thinking about succession planning with key stakeholders.
• Positively collaborate across peer groups - specifically individuals within Recruiting Training andFinance tooptimizethe acquisition integration and development of InvoiceCloud talent and achieve company goals.
• Provide guidance and input on business restructuring workforce planning and succession planning.

Biannual Promotion Process

• Collaborate onpromotion process with the broader HR team including assisting with promotion files manager coaching and Workday changes.
• Keep abreast of local best practices market data and regulations

Employee Relations & PIPs

• Autonomously manage employee relations with an unbiased balanced approach with a high degree of discretion.
• Lead Performance Improvement Plans (PIPs) partnering with managers on documentation plan initiation feedback and execution.

Engagement

• Partner on annual Engagement survey working with leaders to build clear metrics and action plans.
• Collaborate with the globalHR team to build and implement programs and initiatives across InvoiceCloud.

Reporting & Analytics

• CollaborateonYearly OKRs & KPIs as well as board tracked metrics.
• Conduct data analysis and prepare presentation materials as needed in line with business and HR requests.
• Partner with FP&A and Recruiting to identify key metrics and proactively measure trends to inform the business. Manage all Workday related job changes.
• Conduct exit Interviews and manage exit process including reporting on exits quarterly to assess trends strengths and development opportunities.
• Help build and maintain policies that support both local and global businesss needs.
• Collaborate with other global HR members to improve on internal HR processes and best practices

Qualifications:

• Bachelorsdegree or equivalent
• 10-15 years experience working within HR preference for progressively responsible roles in HR or working in an existing HR Business Partner capacity
• Experience working for a global organization preferably a GCC or a startup
• Experience with employee relations & performance management
• Proficient with Microsoft Office Suite Workday Greenhouse and other HR specific systems a plus

Benefits

We offer acomprehensive and competitive benefits programdesigned to support the wellbeing growth and worklife balance of our India team members:

• Health & Wellness Coverage:Comprehensivemedical insurancefor employees and their families including spouse children and parents.
• Leave & Time Off:Generouspaid time off (PTO) andpublic holidays along with flexibility for personal and family needs.
• Parental Benefits:Paidmaternity and paternity leave along with additionalfamily support programsfor new parents.
• Recognition & Rewards:Participation in global and localrecognition programsthat celebrate contributions and milestones.
• Employee Engagement & Culture:Access toEmployee Resource Groups (ERGs) team events and volunteering initiatives that promote inclusion and community.