Social Services Analyst 12 (Child Support Enforcement)

DCFS is working to keep children safe helping individuals and families become self-sufficient and providing safe refuge during disasters.

Department VISION

We care for the well-being and safety of Louisianas people.

Department VALUES

Treating all people with dignity compassion and respect while providing services with integrity.

SELECTED CORE COMPETENCIES:

Selected Core Competencies:

• Displaying Expertise:The ability to exhibit specialized skills or knowledge gained from experience or training.
• Driving Results:The ability to identify important goals and work to achieve them.
• Focusing on Customers:The ability to serve the needs of those who support and/or rely on the services provided.
• Following Policies and Procedures:The ability to comply with policies and procedures of the organization as well as State Civil Service rules and all applicable federal and state laws.
• Learning Actively:The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.
• Making Accurate Judgments:The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.
• Managing Resources:The ability to ensure resources such as time money and people are utilized appropriately to result in maximum business value.
• Thinking Critically:The ability to generate ideas manipulate ideas and make unconventional connections to develop original approaches.

Selected Preferred Competencies:None

Three years of experience in social services; OR

Six years of full-time experience in any field; OR

A bachelors degree.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role as defined by the State Civil Service can be found here.

Job Duties:

• Initiates and executes legal processes including interviewing clients relatives landlords and other persons to gather information on location of absent parents.
• Research files directories Office of Motor Vehicle records property records and other resources in order to find leads on whereabouts of parents.
• Explain legal requirements calculate support payments determine appropriate legal action.
• Assess and manage caseloads
• Respond to inquiries from private attorneys public defenders District Attorney Hearing Officers and Judges.
• Perform a high volume of case work for a demanding public in need of services.
• Performs other duties as assigned for the smooth operation of the Department

The referenced positions have a Special Entrance Rate (SER) see below:
Social Services Analyst 1 - SER: $16.42 hourly (Pay Level SS-410)
Social Services Analyst 2 - SER: $17.56 hourly (Pay Level SS-411)

The actual starting salary depends on the education and experience of the selected applicant.

The referenced positions are also eligible for premium pay of up to $2.00 per hour for hours worked based on years of service within DCFS Family Support.