Workplace Services and Experience Operations Manager

About the position

We are looking for an experienced Workplace Services and Experience Manager to help manage our workplace operations including (but not limited to) janitorial building maintenance pest control kitchen equipment and pantry equipment across our cafes and food service areas ensuring optimal performance and uninterrupted operations.

Our office environment has diverse operational and design needs. Youll liaise with the parties involved in designing building and managing our amenity spaces including our food service operators consultants architects engineers project managers facilities managers equipment suppliers and manufacturers to ensure those needs are met with the right solutions.

When new spaces are built youll be involved in the construction processfrom demolition through punch list and operationand manage our ongoing maintenance programme and vendor partners to maintain operational excellence and sanitation standards.

Additional responsibilities of the role will include:

• Budget planning and managing vendors contractors and external suppliers to ensure quality service delivery and value for money
• Coordinating equipment deliveries inspections installations and commissioning with appropriate teams across Jane Street
• Mentoring and leading a team (including outsourced providers) to deliver excellent service
• Proactively identifying and resolving workplace issues and challenges
• Creating and supporting a positive inclusive and vibrant workplace culture that encourages relationships and supports employee wellbeing

About you

• Have 8 years of experience in a workplace services environment (with knowledge of commercial kitchen and pantry equipment)
• Critical thinker with a practical understanding of structural mechanical plumbing and electrical systems specific to food service environments
• Have a strong professional network in the workplaces services and hospitality industry and expertise managing third-party vendors and service partners
• Flexible and reliable team player who can work the occasional early morning and evening hours (with some notice)
• Excellent written and verbal communicator; can speak comfortably in a large group
• Take a hands-on highly collaborative approach to your work
• Fluent in English and Cantonese

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