DSHS FTAA IT System Administration Journey

DSHS FTAA IT System Administration Journey WA Cares Fund
Make a meaningful impact in long-term care policy by embracing this thrilling opportunity. The WA Cares Fund is the first of its kind in the United States showcasing why Washington State leads the nation in long-term care initiatives. Created by the WA State Legislature the WA Cares Fund (WCF) offers affordable long-term care insurance coverage to all working Washingtonians. This is a rare opportunity to become one of the founding team members as we introduce the nations first long-term services and supports social insurance program.

DSHSs Home & Community Living Administration (HCLA) WCF is hiring key team members now to assist as we move toward the full implementation of the program. Beginning in 2026 the innovative work that you do now will aid qualified people and their authorized representatives to apply for and access their earned benefits that help pay for daily-living activities. Your experience knowledge and skills make a difference.

We are hiring anIT System Administrator in Tumwater WA supporting the Finance Technology and Analytics Administration (FTAA). In this role you will provide critical system administration technical services and customer support to field staff across FTAA and HCLA. You will manage Local Area Networks (LAN) cloud and print services mobile devices and tier-two application support while delivering training and guidance to staff.

Your work will directly support Case Managers Social Workers Nurses Psychologists Attorneys administrative personnel and Executive Management enabling them to deliver essential services that transform lives throughout Washington State.

Some of what youll do:

• Design configure and maintain regional and cloud-based network infrastructure including servers switches routers and related equipment.
  
• Administer and monitor LAN/WAN systems ensuring optimal performance security and reliability.
  
• Implement and manage data backup recovery and disaster recovery processes for on-premises and cloud systems.
  
• Deploy and manage workstation hardware mobile devices and operating system images using Microsoft Configuration Manager Intune and related tools.
  
• Troubleshoot and resolve complex hardware software and network issues using advanced diagnostic tools and scripting.
  
• Configure and manage access permissions shared resources and network storage in compliance with security standards.
  
• Support and maintain managed print fax and conferencing systems across regional offices.
  
• Provide technical training mentoring and end-user support to enhance staff productivity and technology proficiency.
  
• Analyze business needs and recommend technology solutions that leverage cloud platforms like Azure Teams Power Apps and SharePoint.
  
• Consult with management on IT infrastructure improvements system upgrades and technology planning to support agency operations.
  
  

• Knowledge of systems operations cloud computing network infrastructure and IT hardware/software including servers switches and end-user devices.
  
• Skilled in managing complex IT projects from planning and implementation to evaluation and improvement.
  
• Strong analytical and problem-solving abilities to assess issues and develop effective technical solutions.
  
• Excellent communication and interpersonal skills to convey technical information clearly to diverse audiences.
  
• Ability to build and maintain collaborative relationships across programs departments and agencies.
  
• Adaptable and organized able to manage shifting priorities and multiple tasks in fast-paced environments.
  
• Demonstrated sound judgment decision-making and conflict resolution skills.
  
• Self-motivated detail-oriented and dependable with a commitment to accuracy reliability and compliance with agency standards.
  
  

• A Bachelors degree in Information Technology or a closely related field and at least four (4) years of experience in one or more of the following areas:
  
  • Consulting analyzing designing or programming
    
  • Installing or maintaining computer software applications hardware telecommunications or network infrastructure
    
  • Directing projects providing technical or customer support in IT
    
  • Administering or supervising staff performing IT-related work
• An Associates degree in computer science (including coursework in programming networking and system administration) and at least six (6) years of IT experience in any of the areas listed above.
  
• At least eight (8) years of IT experience in any of the areas listed above.
  
  

• Work schedule: 8:00 AM - 5:00 PM Monday through Friday
  

• An updated resume
  
• Three professional references with contact information
  
  

Prior to a new hire a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid drivers license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment its programs or services on the basis of age sex sexual orientation gender gender identity/expression marital status race creed color national origin religion or beliefs political affiliation military status honorably discharged veteran Vietnam Era recently separated or other protected veteran status the presence of any sensory mental physical disability or the use of a trained dog guide or service animal by a person with a disability equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at . Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-.

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