IT Support Specialist

The Remote IT Support Specialist is responsible for providing technical assistance and support for computer systems hardware software and network-related issues in a remote environment. This role ensures prompt resolution of IT requests ongoing user satisfaction and the smooth operation of technology resources across the organization. The ideal candidate will possess excellent troubleshooting skills strong communication abilities and a commitment to delivering exceptional customer service to both technical and non-technical users.

Key Responsibilities:

Respond to IT support requests via phone email or ticketing systems and resolve issues promptly and professionally.

Diagnose and troubleshoot hardware software network and system issues for end-users.

Install configure and maintain computer systems peripheral equipment and software applications.

Assist with user account setup password resets access controls and permissions management.

Provide guidance and training to users on proper use of technology resources and security best practices.

Document all support activities solutions and user interactions within the ticketing system.

Escalate complex technical issues to higher-level IT staff or specialized teams as necessary.

Participate in IT projects upgrades and system deployments as assigned.

Ensure compliance with organizational IT policies procedures and data security standards.

Maintain current knowledge of technological developments tools and trends relevant to the support role.

Qualifications:

An associates or bachelors degree in Information Technology Computer Science or a related field; relevant certifications (e.g. CompTIA A Network Microsoft ITIL) are a plus.

Minimum of 2 years experience in IT support help desk or a related technical support role.

Proficiency with operating systems (Windows macOS Linux) Microsoft Office Suite and remote support tools.

Strong analytical troubleshooting and problem-solving abilities.

Excellent written and verbal communication skills.

Ability to work independently manage multiple tasks and maintain professionalism in a remote environment.

U.S. residency is required; applications from outside the United States will not be considered.

Compensation and Benefits:

Annual Salary Range: $54000 $70000 based on experience education and location within the U.S.

Benefits Package:

Comprehensive health dental and vision insurance

401(k) retirement plan with employer match

Paid time off (vacation holidays sick leave)

Professional development and certification support

Flexible remote work arrangements

Employee wellness and assistance programs