This is a remote position.
Job Title: EpicCare Ambulatory Application Analyst Go-Live Support (Remote 3-Month Contract)
Start Date: ASAP
Location: Remote (U.S.-based preferred)
Engagement Type: 3-Month Contract Full-Time Hours
Schedule: Core business hours Go-Live On-Call Rotation
Position Overview
We are seeking an experienced EpicCare Ambulatory Application Analyst to support a large health system during a critical Epic go-live period. This is a 3-month remote contract role focused heavily on break/fix support troubleshooting and stabilizing workflows in the Ambulatory environment.
The ideal consultant is comfortable operating in a fast-paced high-volume ticketing environment collaborating with clinical and operational staff and participating in an on-call schedule during go-live to ensure 24/7 coverage and rapid issue resolution.
Key Responsibilities
- Provide day-to-day break/fix support for EpicCare Ambulatory during and after go-live.
- Triage analyze and resolve end-user tickets related to EpicCare Ambulatory workflows build and configuration.
- Work within the organizations ITSM/ticketing system to manage prioritize and document incidents and service requests.
- Partner with clinical operational and IT stakeholders to understand issues reproduce problems and validate fixes.
- Perform root cause analysis and implement sustainable solutions not just temporary workarounds.
- Configure maintain and optimize EpicCare Ambulatory build (profiles preference lists templates order sets navigators SmartTools etc.) as needed to support stabilization.
- Support end-user adoption by providing clarifications quick answers and guidance on Epic workflows.
- Participate in on-call rotations (evenings nights and/or weekends as required) during the go-live window to ensure timely response to critical issues.
- Escalate complex issues appropriately to senior analysts architects or Epic TS as needed.
- Ensure all changes follow established change management and governance processes.
- Create and maintain clear documentation for fixes configuration changes and known issues/workarounds.
Contract Details
- Duration: Approximately 3 months (with potential for extension based on project needs).
- Start Date: ASAP consultants must be able to ramp quickly.
- Location: 100% remote; may require occasional extended hours to align with go-live and clinic schedules.
- Hours: Full-time (40 hours/week) with additional hours possible during peak go-live periods and on-call coverage.
Requirements
Required Qualifications
EpicCare Ambulatory certification or proven equivalent experience with recent hands-on support in Epic Ambulatory.
2 years of experience as an Epic Application Analyst with at least 1 recent go-live or major upgrade in an Ambulatory setting.
Demonstrated experience in break/fix support and ticket resolution for EpicCare Ambulatory.
Strong understanding of ambulatory clinical workflows including provider documentation ordering messaging/in-basket scheduling and patient access workflows.
Ability to work effectively with physicians advanced practice providers nurses and clinic staff to diagnose and resolve issues.
Proficiency with IT service management processes and ticketing tools (ServiceNow Remedy Cherwell etc.).
Strong analytical and problem-solving skills with a detail-oriented and structured approach.
Excellent communication skills both written and verbal with the ability to interact effectively in a remote environment (Teams/Zoom/Chat).
Ability and willingness to participate in a flexible schedule and on-call rotation during go-live and stabilization.
Preferred Qualifications
Previous experience supporting a large multi-facility health system during Epic go-live or optimization.
Experience collaborating with other Epic application teams (e.g. Cadence MyChart Beacon Orders Resolute etc.) on integrated workflows.
Familiarity with change control release management and formal testing processes (unit integrated and regression testing).
Experience generating or supporting training materials tip sheets or quick reference guides for end users.
Required Skills:
EpicCare Ambulatory certification or proven equivalent experience with recent hands-on support in Epic Ambulatory. 2 years of experience as an Epic Application Analyst with at least 1 recent go-live or major upgrade in an Ambulatory setting. Demonstrated experience in break/fix support and ticket resolution for EpicCare Ambulatory. Strong understanding of ambulatory clinical workflows including provider documentation ordering messaging/in-basket scheduling and patient access workflows. Ability to work effectively with physicians advanced practice providers nurses and clinic staff to diagnose and resolve issues. Proficiency with IT service management processes and ticketing tools (ServiceNow Remedy Cherwell etc.). Strong analytical and problem-solving skills with a detail-oriented and structured approach. Excellent communication skills both written and verbal with the ability to interact effectively in a remote environment (Teams/Zoom/Chat). Ability and willingness to participate in a flexible schedule and on-call rotation during go-live and stabilization.
Required Education:
High School Diploma
This is a remote position. Job Title: EpicCare Ambulatory Application Analyst Go-Live Support (Remote 3-Month Contract) Start Date: ASAP Location: Remote (U.S.-based preferred) Engagement Type: 3-Month Contract Full-Time Hours Schedule: Core business hours Go-Live On-Call Rotation Posi...
This is a remote position.
Job Title: EpicCare Ambulatory Application Analyst Go-Live Support (Remote 3-Month Contract)
Start Date: ASAP
Location: Remote (U.S.-based preferred)
Engagement Type: 3-Month Contract Full-Time Hours
Schedule: Core business hours Go-Live On-Call Rotation
Position Overview
We are seeking an experienced EpicCare Ambulatory Application Analyst to support a large health system during a critical Epic go-live period. This is a 3-month remote contract role focused heavily on break/fix support troubleshooting and stabilizing workflows in the Ambulatory environment.
The ideal consultant is comfortable operating in a fast-paced high-volume ticketing environment collaborating with clinical and operational staff and participating in an on-call schedule during go-live to ensure 24/7 coverage and rapid issue resolution.
Key Responsibilities
- Provide day-to-day break/fix support for EpicCare Ambulatory during and after go-live.
- Triage analyze and resolve end-user tickets related to EpicCare Ambulatory workflows build and configuration.
- Work within the organizations ITSM/ticketing system to manage prioritize and document incidents and service requests.
- Partner with clinical operational and IT stakeholders to understand issues reproduce problems and validate fixes.
- Perform root cause analysis and implement sustainable solutions not just temporary workarounds.
- Configure maintain and optimize EpicCare Ambulatory build (profiles preference lists templates order sets navigators SmartTools etc.) as needed to support stabilization.
- Support end-user adoption by providing clarifications quick answers and guidance on Epic workflows.
- Participate in on-call rotations (evenings nights and/or weekends as required) during the go-live window to ensure timely response to critical issues.
- Escalate complex issues appropriately to senior analysts architects or Epic TS as needed.
- Ensure all changes follow established change management and governance processes.
- Create and maintain clear documentation for fixes configuration changes and known issues/workarounds.
Contract Details
- Duration: Approximately 3 months (with potential for extension based on project needs).
- Start Date: ASAP consultants must be able to ramp quickly.
- Location: 100% remote; may require occasional extended hours to align with go-live and clinic schedules.
- Hours: Full-time (40 hours/week) with additional hours possible during peak go-live periods and on-call coverage.
Requirements
Required Qualifications
EpicCare Ambulatory certification or proven equivalent experience with recent hands-on support in Epic Ambulatory.
2 years of experience as an Epic Application Analyst with at least 1 recent go-live or major upgrade in an Ambulatory setting.
Demonstrated experience in break/fix support and ticket resolution for EpicCare Ambulatory.
Strong understanding of ambulatory clinical workflows including provider documentation ordering messaging/in-basket scheduling and patient access workflows.
Ability to work effectively with physicians advanced practice providers nurses and clinic staff to diagnose and resolve issues.
Proficiency with IT service management processes and ticketing tools (ServiceNow Remedy Cherwell etc.).
Strong analytical and problem-solving skills with a detail-oriented and structured approach.
Excellent communication skills both written and verbal with the ability to interact effectively in a remote environment (Teams/Zoom/Chat).
Ability and willingness to participate in a flexible schedule and on-call rotation during go-live and stabilization.
Preferred Qualifications
Previous experience supporting a large multi-facility health system during Epic go-live or optimization.
Experience collaborating with other Epic application teams (e.g. Cadence MyChart Beacon Orders Resolute etc.) on integrated workflows.
Familiarity with change control release management and formal testing processes (unit integrated and regression testing).
Experience generating or supporting training materials tip sheets or quick reference guides for end users.
Required Skills:
EpicCare Ambulatory certification or proven equivalent experience with recent hands-on support in Epic Ambulatory. 2 years of experience as an Epic Application Analyst with at least 1 recent go-live or major upgrade in an Ambulatory setting. Demonstrated experience in break/fix support and ticket resolution for EpicCare Ambulatory. Strong understanding of ambulatory clinical workflows including provider documentation ordering messaging/in-basket scheduling and patient access workflows. Ability to work effectively with physicians advanced practice providers nurses and clinic staff to diagnose and resolve issues. Proficiency with IT service management processes and ticketing tools (ServiceNow Remedy Cherwell etc.). Strong analytical and problem-solving skills with a detail-oriented and structured approach. Excellent communication skills both written and verbal with the ability to interact effectively in a remote environment (Teams/Zoom/Chat). Ability and willingness to participate in a flexible schedule and on-call rotation during go-live and stabilization.
Required Education:
High School Diploma
Job Location:
Monthly Salary:
Experience Required:
Posted on:
06-11-2025
Vacancies:
1 Vacancy
